外企,外籍面試官線上視頻面試,全英交流,工作地點(diǎn):長(zhǎng)安鎮(zhèn)(Fyrnetics Electric Factory, Chang’ an Town)
崗位職責(zé):
? Provide onsite support to Authorized Users with operational and technical support and
to meet specified SLAs
? Resolve incidents and problems associated with EUC equipment
? Perform reactive troubleshooting to effectively identify potential incidents or problems,
and attempt to eliminate them to occur in the future
? Support Authorized Users in connecting or attempting to connect to corporate network
and assist in the coordination and completion of accessing LAN, print, and file services;
connection to WAN; and accessing appropriate LAN segments
? Provide repair and maintenance for mobile devices
? Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and
associated peripherals)
? Provide software break/fix services and replacement of non-warranty assets for end
users
? Provide network printers and scanner network connectivity, including providing
network support for device configuration, for IP addressing, and direct TCP/IP output
? Provide warranty and break/fix support for networked printers and scanners
? Configure and support end users on mobile computing platforms
? Provide VIP support for equipment including desktop devices, mobile devices, display
screens, video systems, docking stations, communication devices, direct attached
printers, local printers, scanners, wireless networking, etc
? Create, change and remove printer configurations and queues based on requests and in
accordance with SLAs
? Provide on-site hardware support for general troubleshooting and problems for end
user computing technologies
Experience:
? Requires 3 to 5 years of related work experience
? Sound knowledge of imaging tools (Ghost, MDT)
? Sound knowledge of data backup and recovery tools (USMT)
? Installing, upgrading, and migrating to Windows 7/10
? Deploying Windows 7/10 in large enterprises
? Configuring hardware and applications
? Configuring network connectivity
? Configuring access to resources
? Configuring mobile computing
? Monitoring and maintaining systems that run Windows 7/10
? Configuring backup and recovery options