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1、Plan and develop annual budget and operation targets in agreement with the management；
2、Accomplish operational targets of service turnover and profitability, workshop efficiency and productivity and customer satisfaction level；
3、Monitor daily throughput so as to meet workshop capacity and achieve the monthly target of service turnover；
4、Prepare and analyze workshop performance reports, so as to formulate necessary action plans for continuous improvement；
5、Review and analyze the service market potential and allocate the necessary resources for it；
6、Handle customer complaint and feedback with appropriate solution and follow up in a timely manner；
7、Review and analyze the parts supply performance to maintain sufficient parts availability；
8、Report technical issues to the Principal’s regional office and communicate with the Principal regarding to resolution of outstanding technical cases；
9、 Provide technical and non-technical training to relevant staff, so that service quality can be adapted to changes in the business directions；
10、Conduct regular meeting and annual staff appraisal for service staff to review overall performance and identify training needs and staff development plan；
11、Participate in the in-house quality and safety committee meetings to evaluate the performance in corresponding areas so as to formulate action plans for necessary improvement；
12、Ensure Group Policy and operating guidelines are followed within the service operation.
【Job Requirements】
1、Minimum 8 years’ relevant work experience in automotive industry, in which 4 years in managerial role；
2、Experience in aftersales management；
3、Technical knowledge in motor vehicle and familiar with relevant local compliance & regulations；
4、l Knowledgeable about the motor industry of HK；
5、Experience in aftersales management;
6、工作地點在香港，要求會流利的粵語，以及基本專業(yè)的英語口語和書面語。
【W(wǎng)ork Location】Shatin / Chai Wan,Hong Kong