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崗位職責(zé) Key Responsibilities
培訓(xùn)體系開發(fā)
設(shè)計(jì)T2品牌專屬的門店茶藝培訓(xùn)體系（含茶葉知識(shí)、沖泡技巧、客戶體驗(yàn)標(biāo)準(zhǔn)）
Develop T2-branded store training programs (tea knowledge, brewing techniques, CX standards)
培訓(xùn)執(zhí)行
為新店開業(yè)提供駐店培訓(xùn)，為現(xiàn)有門店安排季度復(fù)訓(xùn)
Conduct on-site training for new store launches & quarterly refresher courses
考核評(píng)估
制定門店員工茶藝認(rèn)證考核標(biāo)準(zhǔn)，跟蹤培訓(xùn)后業(yè)績(jī)改善
Design tea certification exams & track post-training performance KPIs
文化傳播
將T2的澳洲品牌文化轉(zhuǎn)化為中國(guó)門店可落地的服務(wù)話術(shù)
Localize T2's Australian brand culture into executable service guidelines
任職要求 Qualifications
硬性條件 Must-have
5年以上茶飲/零售行業(yè)培訓(xùn)經(jīng)驗(yàn)（有國(guó)際品牌經(jīng)驗(yàn)優(yōu)先）
5+ years in F&B/retail training (global brand exp. preferred)
精通中國(guó)茶/拼配茶知識(shí)，持有茶藝師資格證更佳
Expertise in Chinese/international teas (tea master certification a plus)
能適應(yīng)50%出差頻率（支持全國(guó)門店）
50% travel required (nationwide store support)
軟性能力 Soft Skills
故事力：能將茶文化轉(zhuǎn)化為吸引Z世代的內(nèi)容
Storytelling: Able to engage Gen Z with tea culture
數(shù)據(jù)思維：能通過培訓(xùn)數(shù)據(jù)優(yōu)化門店轉(zhuǎn)化率
Data-driven: Improve store conversion through training metrics
o
績(jī)效指標(biāo) KPIs
門店員工認(rèn)證通過率 ≥90%
新店開業(yè)培訓(xùn)達(dá)標(biāo)周期 ≤7天
客戶滿意度（NPS）提升15%

加分項(xiàng) Bonus Points
熟悉咖啡/精品茶飲跨界知識(shí)
有抖音/小紅書內(nèi)容創(chuàng)作經(jīng)驗(yàn)
備注： 該崗位需與全球培訓(xùn)團(tuán)隊(duì)緊密協(xié)作，同步更新產(chǎn)品知識(shí)。
Note: This role requires close collaboration with global training team on product updates.