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該崗位為短期崗，周期為3，如工作能力突出會(huì)延長至6個(gè)月左右；

英語能夠作為工作語言，進(jìn)行匯報(bào)；

需提供英文版簡歷；

工作內(nèi)容主要為應(yīng)收賬款的催款工作，每日外呼電話量較多；

Impact of the role (Core Mission, Scope, Area of impact)
? Cashflow
? Revenue optimization
Key Responsibilities Include level of autonomy on problem solving, level of input on strategy, OKR
involvement, use of/input on resources (e.g. playbooks, handbooks)
? Supervise a team of 2
? Monitor and manage daily cash collection activities to ensure targets are
achieved.
? Create and provide reports related to the cash collection activities
? Create an improve reminders to Chinese customers, ensuring effective
and localized communication.
? Resolve escalated issues, including payment delays, billing disputes, and
customer queries, in close coordination with Finance and Sales teams.
? Manage disputes effectively by investigating root causes, applying
approved discounts when applicable, and collaborating with crossfunctional teams to reach resolution.
Nature of Impact (expected outcomes, how do you measure results/success)
? Enhance cash flow
? Reduce payment delays
? Identify and address reasons of non-payment
Key Relationships
2
Line management / leadership responsibilities (direct or indirect) – reporting into?
? Reporting into Director of Finance
Internal Stakeholders:
? Publishing
? Legal
? Accounting
? Accounts Receivable
Proposed Org Chart (Please add snapshot)
Requirements / Knowledge
Technical skills
? Advance excel skills
Additional skills
? Attention to detail & accuracy
? Communication & stakeholder management
? Fluent in English
Abilities / Competencies / Soft Skills
? Analytical Thinking
? Attention to Detail
? Strong communication skills, both written and verbal
Experience & Education
? +8 year's experience in cash collection with a strong background in AR
? University degree in finance or accounting
? Ideally experience with academic and/or publishing

主要職責(zé) ：
? 監(jiān)控和管理日?，F(xiàn)金收款活動(dòng)，確保達(dá)成目標(biāo)。
? 創(chuàng)建并提供與現(xiàn)金收款活動(dòng)相關(guān)的報(bào)告。
? 創(chuàng)建并優(yōu)化針對(duì)中國客戶的催款提醒，確保有效且符合本地習(xí)慣的溝通。
? 與財(cái)務(wù)和銷售團(tuán)隊(duì)緊密合作，解決升級(jí)問題，包括付款延遲、賬單爭議和客戶查詢。
? 通過調(diào)查根本原因、在適用時(shí)運(yùn)用批準(zhǔn)的折扣并與跨職能團(tuán)隊(duì)協(xié)作達(dá)成解決方案，來有效處理爭議。

要求 / 知識(shí)
專業(yè)技能
? 精通 Excel 技能
附加技能
? 注重細(xì)節(jié)和準(zhǔn)確性
? 溝通與利益相關(guān)者管理
? 流利的英語
能力 / 勝任力 / 軟技能
? 分析性思維
? 注重細(xì)節(jié)
? 強(qiáng)大的書面和口頭溝通技巧
經(jīng)驗(yàn)與教育
? 8 年以上現(xiàn)金收款經(jīng)驗(yàn)，并有深厚的應(yīng)收賬款（AR）背景
? 大學(xué)財(cái)務(wù)或會(huì)計(jì)學(xué)位
? 具有學(xué)術(shù)和/或出版行業(yè)經(jīng)驗(yàn)者優(yōu)先