? Ensuring that all hotel departments are managed according to their standards ? Management and motivation of the crew, with emphasis on Department Heads ? Operation of service procedures according to company standards ? Stock ordering for the hotel department (F&B, Housekeeping, equipment, etc.) ? Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules ? Final inspection and receipt of all supplies and deliveries for the hotel department ? Supervision and organization of opening and closing ships at start /end of season ? Active liaison with guests and successful handling of complaints ? Active participation in all onboard events and special functions ? Presence in the galley and restaurant during meal times ? Ensuring active and smooth flow of communication with the nautical department, onboard management, crew and the Head Office Basel ? Ensuring departmental training according to requirement profile ? Responsible for cost control and adherence to all set budgets ? Daily analysis of debtors in accordance with Receptionist / Night Auditor ? Conduction of stock takes; inventory according to company procedures ? Active participation in loadings