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崗位職責(zé)：
1. 根據(jù)分部業(yè)績指標制定月/季/年工作目標及分解，整合資源，落實行動并確保達 成
Design monthly/quarterly/yearly KPI, integrate resources, implement actions and ensure achievement according to branch performance.
2. 落實網(wǎng)絡(luò)布局，開發(fā)優(yōu)質(zhì)服務(wù)網(wǎng)點，建立穩(wěn)定、良好、有效的網(wǎng)點及自有服務(wù)管理模式
Implement the CP network, develop high-quality CP, establish stable, perfect and effective management of CP and OWN.
3. 確保高質(zhì)、高效的上門服務(wù)
Ensure high-quality and efficient field service.
4. 日常輔導(dǎo)自有服務(wù)主管及網(wǎng)點管理團隊
Daily coaching of OWN supervisor and CP management team.
5. 合理制定派工及配件準備等支持團隊的工作模式，進行有效日常管理并持續(xù)改善
Formulate working method of dispatcher and parts preparing reasonably, carry out effective daily management and continuous improvement
6. 理解并分解服務(wù)規(guī)范和標準流程，強化分部人員的安全與合規(guī)意識并進行有效的
人員管理和發(fā)展
Understand service specifications and standard processes, strengthen the safety and compliance, carry out effective management and development of employee.
7. 負責(zé)處理事故及特殊服務(wù)的升級案件
Responsible for handling incidents and escalations for special cases.
8. 制定、分解并落實培訓(xùn)計劃及培訓(xùn)目標，并就當?shù)貥I(yè)務(wù)、人員發(fā)展情況收集培訓(xùn)
需要
Develop, decompose and implement training plans, collect training needs for local business and personnel development
9. 分析消費者取消及改約，提升報告平臺的關(guān)鍵指標
Analyze consumer rescheduling and canceling rate, improve KPI.
10. 處理升級客戶投訴案件，包括根本原因分析與改善
Handle customer complaints, including root cause analysis and improvement
任職資格：
1.本科及以上學(xué)歷
2.服務(wù)運營或服務(wù)網(wǎng)絡(luò)管理5年以上工作經(jīng)驗
3.有超過20人（或同等規(guī)模）團隊管理經(jīng)驗
4.良好的英語讀寫能力優(yōu)先