First line support for end users, including handling requests and incidents
? Support through Service Now or face to face
? Troubleshooting for office devices such as printers, projectors and Maxhub units
? New computer setup and replacement of existing devices
? Company mobile setup and assistance with installing company applications on personal devices
? Maintaining and updating the local IT inventory
? Liaising with third parties for hardware issues
? Support for infosec requests including urgent scans where required