職位描述:
1. 持有有效導(dǎo)游證優(yōu)先。
2. 負(fù)責(zé)為自由行和旅游團(tuán)隊(duì)(包括短途游,會(huì)獎(jiǎng)旅游和酒店預(yù)訂)的全程服務(wù)工作,協(xié)調(diào)和安排入境活動(dòng)。
3. 根據(jù)市場(chǎng)和各平臺(tái)需求,能開發(fā)相關(guān)的國(guó)內(nèi)旅游配套。
4. 能及時(shí)準(zhǔn)確地處理客戶的行程安排及報(bào)價(jià)。
5. 與所有當(dāng)?shù)鼐频旰偷孛婀?yīng)商保持良好的關(guān)系,并持續(xù)開發(fā)新的供應(yīng)商。
6. 能有效地處理客戶投訴且對(duì)產(chǎn)品/服務(wù)有深刻的理解,并以令人信服的方式傳達(dá)和能充分體現(xiàn)公司的價(jià)值主張。
7. 具有較強(qiáng)責(zé)任心及服務(wù)意識(shí),有較強(qiáng)的組織能力,協(xié)調(diào)能力及應(yīng)變能力;擁有細(xì)心,耐心等特質(zhì)和具有親和力。
職位要求:
1. 大專及以上學(xué)歷,旅游管理或相關(guān)專業(yè)優(yōu)先;
2. 具備旅行社計(jì)調(diào)工作4年或以上經(jīng)驗(yàn);
3. 具備良好的溝通能力及團(tuán)隊(duì)合作精神;
4. 細(xì)心負(fù)責(zé),能在壓力下完成工作任務(wù);
5. 能熟練運(yùn)用Excel、Power Point、Word 等日常辦公室軟件 ;
6. 良好的英語書面能力,可以英語口語可作基本交流;
Job Description:
- Candidates holding a valid tour guide license will be given priority..
- Responsible for providing full-service support to FIT (Free Independent Travelers) and tour groups, including short trips, MICE (Meetings, Incentives, Conferences, and Exhibitions) travel, and hotel bookings; coordinate and arrange inbound travel activities.
- Able to develop relevant domestic travel packages based on market trends and platform demands.
- Capable of handling itinerary arrangements and quotations for clients accurately and promptly.
- Maintain strong relationships with all local hotels and ground suppliers, and continuously develop new supplier partnerships.
- Effectively handle customer complaints with a deep understanding of products/services, and communicate the company’s value proposition in a persuasive manner.
- Possess a strong sense of responsibility and service awareness, with excellent organizational, coordination, and problem-solving skills; detail-oriented, patient, and approachable.
Position Requirements:
1. College degree or above, preferably in Tourism Management or a related field.2. Minimum of 4 years of experience in travel agency operations and itinerary planning.
3. Strong communication skills and a good team spirit.
4. Detail-oriented and responsible, able to perform well under pressure.
5. Proficient in using office software such as Excel, PowerPoint, and Word.
6. Good written English skills, with basic spoken English for daily communication.