1、Investigate and resolve customer complaints in a timely manner.
及時調(diào)查和解決客戶投訴。
2、Collect and report VOC of each factory, and push for solutions.
定期收集各基地客戶關(guān)注點，并推動解決。
3、Conduct root cause analysis to prevent future quality problems.
主導(dǎo)相關(guān)問題RCA，防止同類問題再發(fā)。
4、Provide technical support to customers regarding product quality, including review on-site blade repair proposal and report.
為客戶提供產(chǎn)品質(zhì)量方面的技術(shù)支持，包含風(fēng)場端葉片維修方案及報告的審核。
5、Monitor and report on customer quality targets, including COPQ.
監(jiān)控并報告客戶質(zhì)量指標(biāo)，包含外部質(zhì)量損失。
6、Organize regular customer quality weekly meeting to feedback and promote the solution of client quality problems.
定期組織召開客戶質(zhì)量周會，反饋、推動客戶端質(zhì)量問題的解決。
7、Provide training to internal teams on customer quality standards and processes.
為內(nèi)部團隊提供客戶質(zhì)量標(biāo)準和流程的培訓(xùn)。
8、Manage customer audits and ensure compliance with relevant standards.
管理客戶審核，確保符合相關(guān)標(biāo)準。
9、Collaborate with the sales team to ensure customer expectations are met.
與銷售團隊合作，確保滿足客戶期望。