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Key Responsibilities:
? Lead and manage the TTQ team to achieve project quality goals and client satisfaction.
? Develop and execute training, quality, and compliance strategies aligned with client’s requirements.
? Drive continuous improvement initiatives using Six Sigma methodology.
? Monitor and evaluate TTQ performance, provide coaching, and implement development plans for team members.
? Collaborate with internal stakeholders and clients to ensure effective communication and operational alignment.
? Ensure compliance with COPC standards and other quality frameworks.
Key Requirements:
1. Language Skills:
Fluent English, minimum B2 level or above.
No gap in oral communication.
2. Professional Skills & Experience:
Strong knowledge and proven experience in Quality management.
Experience in E-commerce business is preferred.
Familiar with Six Sigma projects and implementation; 6S & COPC certification is a plus.
3. Leadership & Communication:
Excellent communication and leadership skills.
Strong ability in talent development within Training, Quality, and Compliance functions (TTQ).
4. Team Management:
Capable of managing a team of 10+ (3+ Trainers, 6+ Transaction QA and Compliance QA).
Responsible for the overall management and development of the TTQ team to ensure operational excellence.
Preferred Qualifications:
? Bachelor’s degree or above in a related field.
? Certified in Six Sigma (Green Belt/Black Belt) or COPC preferred.
? Strong problem-solving and analytical abilities.