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職位描述： 1.協(xié)助銷售部門跟進訂單，適用協(xié)同銷售部門一起出差跟進客戶。及時處理客戶的詢問和請求。 2. 及時與銷售團隊、其他部門、供應(yīng)商和其他地區(qū)辦事處協(xié)調(diào)，確保印刷質(zhì)量和客戶要求得到滿足。 3. 根據(jù)公司程序和服務(wù)標準處理客戶投訴。 4. 積極與團隊成員分享新產(chǎn)品/系統(tǒng)知識以及從錯誤中吸取的教訓(xùn)，以提高整個團隊的質(zhì)量。 5. 協(xié)助和支援其他團隊成員，提供協(xié)助并向直接上司報告。 6. 為預(yù)付款客戶安排形式發(fā)票，跟蹤付款情況，并通知物流部向客戶發(fā)布訂單。 7.有五險一金 餐補 年底雙薪

Job Description: To response and ensure the customer inquiries and requests are addressed in a timely manner. To coordinate with sales team, other departments, suppliers and other regional offices to ensure the print quality and customers’ requirements are met. To handle customer complaints according to the Company procedures and service standard. To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team. To assist and back up other team members and provide supports and report to direct report. To arrange proforma invoice for prepaid customer, track the payment and inform to logistics dept. to release the order to customer