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Ensure that inquiries and requests are correctly faced with courtesy and efficiency at all times. 確保禮貌高效的處理客人咨詢或需求。 Ambassador of the Accor Loyalty program Le Club Accor Hotels and Advantage Plus. 雅高會(huì)員忠誠(chéng)計(jì)劃和A佳卡。 Enroll Le Club Accor Hotels New members in order to reach the target fix by Accor. 注冊(cè)Le Club Accor Hotels新會(huì)員，已達(dá)到雅高標(biāo)準(zhǔn)。 Perform check-in, check-out or room change procedures. 執(zhí)行入住，退房和換房程序。 Exchange foreign exchange currency or travelers’ cheque following the daily rate and hotel regulation. 根據(jù)酒店規(guī)定和當(dāng)日匯率換外幣或旅行支票。 Encourage guest to complete the hotel satisfaction survey in order to reach the monthly target. 邀請(qǐng)每位顧客完成酒店滿意度調(diào)查以達(dá)到每月目標(biāo)。 Be aware of the complete range of services and facilities which are offer at the Sofitel Harbin. 熟知哈爾濱索菲特大酒店的服務(wù)設(shè)施。 Check the daily arrival list and ensure that the rooms are correctly assign following guest status or/and preference in coordination with the Guest Relation Officer. 查詢每日預(yù)抵明細(xì)，與賓客關(guān)系主任合作確保根據(jù)客人狀態(tài)和喜好合理分房。 “Be Magnifique” by doing everything possible to ensure that the guest have a positive impression of the hotel at any time. 隨時(shí)提供美輪美奐的服務(wù)，確?？腿穗S時(shí)對(duì)酒店有積極印象。 Ensure that all Ambassadors wear uniform according to the Sofitel Standard. 確保所有員工根據(jù)索菲特標(biāo)準(zhǔn)穿著制服。