【Key Responsibilities】
? Check booking document aligned to booking policy.
? Apply to create new customer account, and extend new material in SAP
? Create & update sales orders in SAP, while ensure the accuracy of the data input.
? Closely communicate with customer & sales to understand the order status (Lab / DEP / Payment…) and maintain the information in system.
? Coordinate with customers on collecting payment & L/C, and notify finance team ? Send shipping instructions to buyer or warehouse, timely track the shipping date.
? Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to solve problem.
? Billing upon revenue policy, and support finance to complete internal audit.
? Apply VAT Invoice upon completion of delivery.
? Timely send installation notice to service team.
? Tracking A/R collection ASAP
? Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.
? Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow.
【Competence Qualifications】
A. Motivation:
? Always strives to reach goal with a high level customer oriented mindset
? Strong Learning willingness
? Positive and responsible
? Enjoy team work with good team spirit
? Enjoy dynamic environment able to drive actions
B. Knowledge:
? Customer Service relevant experience
? Office software
? International trading knowledge
? SAP/ERP system knowledge & Operation
? Product knowledge
? Logistic knowledge
C. Capability:
? Oral & Written English
? Excellent Communication skill with Strong collaboration, influencing and convincing capability ? Strong logical thinking
? End to end management
? Ability to work in cross-functional teams
? Project management (e.g. process optimization etc.)
? Risk management capability
? Problem solving skills
? Change management