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更新于 7月10日

業(yè)務(wù)支持服務(wù)經(jīng)理(行政管理)

2.5-3萬(wàn)·13薪
  • 上海黃浦區(qū)
  • 5-10年
  • 本科
  • 全職
  • 招1人

職位描述

寫(xiě)字樓
崗位職責(zé): 1. 管理清潔、會(huì)務(wù)服務(wù)團(tuán)隊(duì),確保服務(wù)質(zhì)量; 2. 負(fù)責(zé)落實(shí)上級(jí)經(jīng)理和客戶(hù)制定的各項(xiàng)計(jì)劃,分解與細(xì)化,并確保在實(shí)際工作中予以實(shí)施; 3. 充分了解合同,確?,F(xiàn)場(chǎng)運(yùn)營(yíng)與合同一致‘ 4. 每天巡視各項(xiàng)工作運(yùn)作狀態(tài),發(fā)現(xiàn)問(wèn)題及時(shí)調(diào)整解決并做好有關(guān)記錄; 5. 按要求,定期、準(zhǔn)確、如實(shí)編制所屬項(xiàng)目的各類(lèi)文件及報(bào)表,按時(shí)上報(bào)(周報(bào)、月報(bào)等); 6. 客戶(hù)活動(dòng)支持,協(xié)助客戶(hù)進(jìn)行客戶(hù)內(nèi)部涉及重大意外和突發(fā)事件的處置; 7. 及時(shí)妥善解決客戶(hù)投訴事宜,并書(shū)面報(bào)告上級(jí)經(jīng)理; 8. 每天現(xiàn)場(chǎng)工作,確保按照協(xié)議提供服務(wù),積極與客戶(hù)合作,討論并解決有關(guān)日常事務(wù); 9. 指導(dǎo)團(tuán)隊(duì)管理人為每個(gè)員工制定目標(biāo)設(shè)定及績(jī)效考評(píng); 10. 發(fā)現(xiàn)、發(fā)展有潛質(zhì)的主管,建立并實(shí)施部門(mén)內(nèi)部管理人員儲(chǔ)備計(jì)劃; 11. 對(duì)發(fā)現(xiàn)的行政服務(wù)漏洞、員工投訴,能快速響應(yīng)、解決,并能快速優(yōu)化流程和預(yù)案。 任職要求: 1.本科,英語(yǔ)4級(jí),VIP接待、會(huì)務(wù)支持背景、酒店背景優(yōu)先; 2. 5年以上經(jīng)驗(yàn),有類(lèi)似外企高標(biāo)準(zhǔn)寫(xiě)字樓,同時(shí)管理其他城市租賃辦公樓的乙方工作經(jīng)驗(yàn); 3. 具備團(tuán)隊(duì)精神、服務(wù)意識(shí)、較強(qiáng)的溝通技巧、較強(qiáng)的領(lǐng)導(dǎo)力和執(zhí)行力、客戶(hù)服務(wù)知識(shí)。

工作地點(diǎn)

上海黃浦區(qū)太平洋新天地

職位發(fā)布者

山女士/HR

剛剛活躍
立即溝通
公司Logo上海索迪斯管理有限公司北京分公司
關(guān)于索迪斯集團(tuán)生活質(zhì)量與個(gè)人及組織的業(yè)績(jī)息息相關(guān),而索迪斯正是提高生活質(zhì)量服務(wù)的全球領(lǐng)軍企業(yè)。自1966年皮埃爾·白龍先生創(chuàng)立索迪斯以來(lái),公司業(yè)務(wù)已遍及全球72個(gè)國(guó)家,每天為1億消費(fèi)者提供獨(dú)特的駐場(chǎng)服務(wù)、福利與績(jī)效管理服務(wù)和個(gè)人與家庭服務(wù)。50余年從業(yè)經(jīng)驗(yàn)、100余種服務(wù)類(lèi)型,索迪斯為客戶(hù)提供專(zhuān)業(yè)的一體化解決方案:從前臺(tái)接待、安保、設(shè)施維護(hù)與清潔,到餐飲服務(wù)、設(shè)施和設(shè)備管理;從員工就餐卡、禮品卡和出行交通卡,到家庭護(hù)理和管家服務(wù)。索迪斯的成功與業(yè)績(jī)?cè)从谄洫?dú)立性、可持續(xù)商業(yè)模型以及不斷發(fā)展并激勵(lì)全球460000名員工的能力。索迪斯是法國(guó)CAC 40指數(shù)和道瓊斯可持續(xù)發(fā)展指數(shù)成員。關(guān)鍵數(shù)據(jù)合并收入207億歐元(截至2017年8月31日) 460000名員工全球第19大雇主業(yè)務(wù)遍及72個(gè)國(guó)家每日服務(wù)1億消費(fèi)者 135億歐元市值(截至2018年9月5日) About Sodexo Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 72 countries, Sodexo serves 100 million consumers each day through its unique combination of On-site Services, Benefits and Rewards Services and Personal and Home Services. Through its more than 100 services, Sodexo provides clients an integrated offering developed over 50 years of experience: from food services, reception, maintenance and cleaning, to facilities and equipment management; from services and programs fostering employees’ engagement to solutions that simplify and optimize their mobility and expenses management, to in-home assistance, child care centers and concierge services. Sodexo’s success and performance are founded on its independence, its sustainable business model and its ability to continuously develop and engage its 460,000 employees throughout the world. Sodexo is included in the CAC 40 and DJSI indices. Key Figures 20.7 billion euro in consolidated revenues(as of August 31, 2017) 460,000 employees 19th largest employer worldwide 72 countries 100 million consumers served daily 13.5 billion euro in market capitalization(as of September 5, 2018)關(guān)于索迪斯中國(guó)索迪斯于1995年進(jìn)入中國(guó)市場(chǎng),目前擁有12500余名員工,分布在500多個(gè)營(yíng)運(yùn)點(diǎn),每天為110萬(wàn)名消費(fèi)者提供服務(wù)。多年來(lái),索迪斯中國(guó)始終秉承集團(tuán)發(fā)展使命,結(jié)合中國(guó)市場(chǎng)需求形成了以工商企業(yè)、醫(yī)療養(yǎng)老和教育為主的多個(gè)專(zhuān)業(yè)化客戶(hù)服務(wù)團(tuán)隊(duì)。作為國(guó)內(nèi)唯一一家集服務(wù)設(shè)計(jì)、咨詢(xún)及管理于一體的供應(yīng)商,索迪斯致力于成為客戶(hù)的戰(zhàn)略合作伙伴,為其提供世界領(lǐng)先的駐場(chǎng)服務(wù)、福利與績(jī)效管理服務(wù),幫助客戶(hù)提升業(yè)績(jī)、促進(jìn)發(fā)展。立足于“提高生活質(zhì)量”的核心愿景,索迪斯中國(guó)致力于幫助企業(yè)和組織機(jī)構(gòu)保留優(yōu)秀人才、提高員工敬業(yè)度,以促進(jìn)每日整體業(yè)務(wù)表現(xiàn),為客戶(hù)和消費(fèi)者提供包括餐飲、工程、生活便利、業(yè)務(wù)支持、實(shí)驗(yàn)室服務(wù)及就餐萬(wàn)通卡、萬(wàn)通福利卡等在內(nèi)的綜合服務(wù)。 www.sodexo.cn About Sodexo China Sodexo China has 12,500 people at over 500 sites and serves 1,100,000 consumers every day. Since 1995, Sodexo provides a myriad of services to meet client’s complex needs across the spectrum of corporate, education, health institute and seniors’ home. In China, Sodexo is the only company, as the strategic partner of clients, to design, manage and deliver comprehensive service solutions of On-site Services and Benefits and Rewards Services. Improving Quality of Life of our employees and all those we serve is Sodexo’s mission and commitment. Founded on it, through its integrated offering of Foodservices, Engineering Services, Lifestyle Services, Business Support Services, Lab Services, Meal Pass and Tung Pass, Sodexo helps companies and organizations improve performance via retaining talents and improving employee engagement every day. www.sodexo.cn關(guān)鍵數(shù)據(jù) 1995年進(jìn)入中國(guó) 12500名員工 500個(gè)營(yíng)運(yùn)點(diǎn)覆蓋50個(gè)城市每天為110萬(wàn)名消費(fèi)者提供服務(wù) Key figures Business in China market since 1995 12,500 employees 500 sites 50 cities 1.1million consumers served daily
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