職位描述
包吃包住五險一金酒店/民宿
Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. Interview, select, train, supervise, evaluate, counsel and administer disciplinary procedures for Front Office team members. Monitor lobby traffic and assign team members as required.
與員工有效的溝通，提供明確指示，關(guān)注員工的表現(xiàn)并給予激勵。依相關(guān)程序面試，挑選，培訓(xùn)，督導(dǎo)，評估，管理前廳部所有員工。留意大堂狀況，根據(jù)需求進(jìn)行人員調(diào)配。
Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.
關(guān)注VIP及有特殊要求的預(yù)訂，及時更新系統(tǒng)相關(guān)信息，確保VIP及團(tuán)隊預(yù)訂的良好運(yùn)作。監(jiān)督住店客人房價變更情況。
Manage the Front Office team, resolve guests’concerns, and implement resolutions by using discretion and judgment.
對前臺進(jìn)行日常管理，用敏銳的判斷力和決斷力解決客戶的問題。
Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作，為酒店發(fā)展提供創(chuàng)造性的建議，為顧客和整個團(tuán)隊提供高品質(zhì)服務(wù)。
Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
為顧客提供熱情周到的服務(wù)，有賓至如歸感。
Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured.
依照預(yù)訂為客人辦理入住，核對預(yù)訂信息，希爾頓榮譽(yù)客會號及航空公司會員號，確保入住登記表的完整性及付款方式安全有效。
Handle complaints promptly and efficiently, taking the necessary action, where appropriate. Follow-up with guests to ensure satisfaction with problem resolution.
采取必要行動，及時有效的處理顧客的不滿，回訪客人，確?？腿藢鉀Q方法滿意。
Adhere to the hotel’s security and emergency policies and procedures.
堅持酒店安全制度、緊急情況處理規(guī)定和程序。
與員工有效的溝通，提供明確指示，關(guān)注員工的表現(xiàn)并給予激勵。依相關(guān)程序面試，挑選，培訓(xùn)，督導(dǎo)，評估，管理前廳部所有員工。留意大堂狀況，根據(jù)需求進(jìn)行人員調(diào)配。
Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.
關(guān)注VIP及有特殊要求的預(yù)訂，及時更新系統(tǒng)相關(guān)信息，確保VIP及團(tuán)隊預(yù)訂的良好運(yùn)作。監(jiān)督住店客人房價變更情況。
Manage the Front Office team, resolve guests’concerns, and implement resolutions by using discretion and judgment.
對前臺進(jìn)行日常管理，用敏銳的判斷力和決斷力解決客戶的問題。
Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作，為酒店發(fā)展提供創(chuàng)造性的建議，為顧客和整個團(tuán)隊提供高品質(zhì)服務(wù)。
Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
為顧客提供熱情周到的服務(wù)，有賓至如歸感。
Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured.
依照預(yù)訂為客人辦理入住，核對預(yù)訂信息，希爾頓榮譽(yù)客會號及航空公司會員號，確保入住登記表的完整性及付款方式安全有效。
Handle complaints promptly and efficiently, taking the necessary action, where appropriate. Follow-up with guests to ensure satisfaction with problem resolution.
采取必要行動，及時有效的處理顧客的不滿，回訪客人，確?？腿藢鉀Q方法滿意。
Adhere to the hotel’s security and emergency policies and procedures.
堅持酒店安全制度、緊急情況處理規(guī)定和程序。
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工作地點(diǎn)
瑤海區(qū)合肥元一希爾頓酒店198號
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職位發(fā)布者
張寧寧/人事經(jīng)理
剛剛活躍立即溝通
合肥元一希爾頓酒店
Get AwayFrom The City－In The CityHilton Hefei is centrally located in the new Railway Business Development Area of Hefei, the capital city of Anhui Province, on the inner ring of Hefei and a mere 3 minutes from down town..561 luxurious guestrooms including 77 suites bring you cutting-edge luxury and home comforts. Three fashionable restaurants offer endless culinary choices from mouthwatering Ice Cream Teppanyaki to authentic Italy Pizza. There are also celebrated coffee& snack bar Caffé Cino and famous Hilton Breakfast. Hilton’s master chefs offer the best Cantonese cuisine here. The Hilton SPA and The Sauna, is the city’s most comprehensive and luxurious health Club covering 6,000 square meter of space. A 1,600 square metres ballroom with the latest audiovisual technology, bridal suites and simultaneous translation facilities, offers you the finest meeting facilities. Four extensive floors and state-of-the-art-business facilities guarantee the best environment for top level conferences and meetings. Hotel offers underground and ground level parking for 240 cars and wireless broadband access in all public areas.Hilton Hefei stands out as Anhui’s hottest new hotel bringing a vibrant feel to the city and a whole new world of international sophistication.Hilton is the leading hotel brand most preferred for guests to stay with and team members to work for and grow with. Its award winning Hilton University has created numerous managers worldwide.If you have the PASSION and desire to DEVELOP, join the Hilton family!遠(yuǎn)離煩囂，城中的世外桃源合肥元一希爾頓酒店坐落于安徽省省會合肥市的新站綜合開發(fā)區(qū)中心，地處合肥市內(nèi)環(huán)地帶，距市中心商業(yè)繁華地段僅3分鐘車程。酒店擁有561間豪華客房，包括77間豪華套房，提供感受最奢華、最現(xiàn)代化的舒適體驗(yàn)；3個各具創(chuàng)意的新潮餐廳讓賓客輕松體驗(yàn)全球風(fēng)味美食，從令人垂涎欲滴的冰淇淋鐵板燒到地道的意式披薩，從全球著名的咖啡基諾到聞名遐爾的希爾頓早餐，更有香港殿堂級大師烹制的經(jīng)典粵菜；占地6,000平方米的蘭蕙軒水療中心和綠蘿軒桑拿中心，為身體和心靈的提供絕對呵護(hù)；1,600平方米的無柱豪華宴會廳內(nèi)設(shè)獨(dú)立新娘化妝間及最新音響設(shè)備、更配有先進(jìn)的同聲傳譯系統(tǒng)；共四層的豪華行政摟層和尖端的智能設(shè)施更為各種高端商務(wù)會議提供最具專業(yè)水準(zhǔn)的商務(wù)服務(wù)；酒店擁有240個車位的地下及地面停車場，并且所有公共區(qū)域均提供無線寬帶網(wǎng)絡(luò)接入。作為休閑與商務(wù)活動的熱門之地，合肥元一希爾頓酒店以國際級的專業(yè)服務(wù)和頂級的設(shè)施設(shè)備給賓客帶來全新奢華體驗(yàn)。作為客人的首選入住酒店，希爾頓也一直是員工工作和發(fā)展的首選。享譽(yù)中外的希爾頓大學(xué)培養(yǎng)了很多全球化的職業(yè)經(jīng)理人。如果你有激情和不斷進(jìn)取的愿望，請不要猶豫，我們誠摯歡迎你加入希爾頓大家庭！
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