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Client Service Analyst

6000-7000元
  • 天津和平區(qū)
  • 五大道
  • 3-5年
  • 本科
  • 全職
  • 招1人

雇員點評標簽

  • 工作環(huán)境好
  • 同事很nice
  • 人際關系好
  • 氛圍活躍
  • 團隊執(zhí)行強
  • 交通便利

職位描述

銀行咨詢服務
  • Support onshore and offshore Implementation Manager Team to implement all cash and trade products for all CB clients in north asia branches, like electronic banking, local & cross boarder pooling, ERP integration, FSC, and China e-drafts etc.
  • Work closely with key teams within the Bank throughout the FSC supplier on-boarding processes to ensure suppliers are on-boarded efficiently and within agreed Service Level Agreements (SLA).
  • Generate/manage product documentations, eg: e-banking/cashpool/ebills etc. global product agreements and local products agreement, eg: e-drafts etc.
  • Provide the e2e support for e-banking/e-drafts/ebills maintenance request
  • Support any servicing to the suppliers’ queries over call / emails regarding onboarding / transactions etc. Track / manage escalations from suppliers for any queries sent by them
  • Technical setup in the product systems
  • manage user acceptance test (UAT) if needed
  • Provide the product training with client
  • Support the new products rollout and implementation within North Asian countries
  • Works closely with Implementation, Legal and Product Management on procedures/workflow concerning product documentation.
  • Customer interactions
  • Maintain contact with customers to ensure DB’s service is up to standard. Assist in the timely consolidation of management information to enable the continuous review of service standards
  • Proactively monitor and take appropriate actions to ensure that expected utilization and penetration levels are met.
  • Manage technical support function via
  • adoption of team information/knowledge
  • best practice sharing
  • proactive problem solving and
  • comprehensive customer/user training
  • internal/external migration project support, including data reviewing, migration setup in internal systems, handle functional issues arising during migration.
  1. University graduate with minimum 3-5 years relevant banking experience with proven track record, preferably project implementation experience with basic banking product knowledge required
  2. Sound knowledge on KYC/FSC/EDS, familiar with regulatory developments and legal environment
  3. Knowledge of operating systems and processes, front end customer systems as well as banking products and services
  4. Customer focus and service oriented
  5. Good interpersonal skills. Ability to maintain a good professional relationship with external and internal teams
  6. Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management
  7. Team player and willing to share knowledge
  8. Fluent in both oral and written English.
  9. Familiar with multi OS platform, applications and experienced in data communication
  10. Proficiency in Korean is a plus.

工作地點

和平區(qū)德意志銀行(天津分行)1

入職公司信息

  • 入職公司: 德意志銀行（中國）有限公司
  • 公司地址: 北京朝陽區(qū)北京市朝陽區(qū)建國路81號德意志銀行大廈
  • 公司人數(shù): 500-999人

認證資質(zhì)

  • 勞務派遣經(jīng)營許可認證

    勞務派遣經(jīng)營許可證是由國家人力資源與社會保障相關部門頒發(fā)，代表人才經(jīng)紀人所在企業(yè)可以合法開展勞務派遣相關業(yè)務的資質(zhì)證件。展示該標簽代表該企業(yè)發(fā)布此職位時已上傳《勞務派遣許可證》并經(jīng)由平臺審驗通過。

職位發(fā)布者

夏蕾/招聘經(jīng)理

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北京外企德科人力資源服務上海有限公司（FESCO Adecco）：官方網(wǎng)站：http://www.fescoadecco.com/北京外企德科人力資源服務上海有限公司(外企德科 FESCO Adecco)是值得客戶信賴的人力資源解決方案提供商和全球合作伙伴，是中國人力資源服務行業(yè)最具競爭力和品牌價值的FESCO（北京外企服務集團）與全球人力資源服務行業(yè)領航者The Adecco Group（德科集團）于2010年成立的一家中外合資人力資源服務企業(yè)，為企業(yè)及個人提供業(yè)務外包、人事服務、招聘獵頭和員工福利等人力資源解決方案。目前，F(xiàn)ESCO Adecco在浙江、陜西、重慶、深圳、蘇州設立了分支機構(gòu)，全國服務人數(shù)超過200萬名，服務客戶超20,000家。
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