? Support onshore and offshore Implementation Manager Team to implement all cash and trade products for all CB clients in north asia branches, like electronic banking, local & cross boarder pooling, ERP integration, FSC, and China e-drafts etc.
- Work closely with key teams within the Bank throughout the FSC supplier on-boarding processes to ensure suppliers are on-boarded efficiently and within agreed Service Level Agreements (SLA).
- Generate/manage product documentations, eg: e-banking/cashpool/ebills etc. global product agreements and local products agreement, eg: e-drafts etc.
- Provide the e2e support for e-banking/e-drafts/ebills maintenance request
- Support any servicing to the suppliers’ queries over call / emails regarding onboarding / transactions etc. Track / manage escalations from suppliers for any queries sent by them
- Technical setup in the product systems
- manage user acceptance test (UAT) if needed
- Provide the product training with client
- Support the new products rollout and implementation within North Asian countries
- Works closely with Implementation, Legal and Product Management on procedures/workflow concerning product documentation.