Responsibilities
·
Manage sales order intake,
process and confirm orders within 24 hours.
·
Monitor call-offs, delivery
lead times, pricing, and inform account management and customer s.
·
Resolve order blocks in
collaboration with Sales, Planning, Finance, and PA.
·
Handle customer complaints,
maintain CRM, and manage return orders and related documentation.
·
Keep stakeholders updated on
order status and risks, propose alternatives when needed.
·
Taking turns to answer the 400
hotline and forward customer complaints to relating functional teams for
follow-up and resolution.
·
Support payment follow-up,
maintain customer master data, and handle special assignments like focal point
or small projects.

工作職責(zé)：
· 收到客戶需求后，在24小時(shí)內(nèi)負(fù)責(zé)銷售訂單的接收、處理和確認(rèn)。
· 監(jiān)控提貨、交貨周期，并通知銷售團(tuán)隊(duì)和客戶。
· 與銷售、計(jì)劃、財(cái)務(wù)及流程管理團(tuán)隊(duì)協(xié)作，解決訂單阻塞問(wèn)題。
· 處理客戶投訴，維護(hù)客戶關(guān)系管理系統(tǒng)，管理退貨訂單及相關(guān)文件。
· 及時(shí)向相關(guān)方通報(bào)訂單狀態(tài)和潛在風(fēng)險(xiǎn)，必要時(shí)提出替代方案。
· 與團(tuán)隊(duì)成員輪流接聽(tīng)400熱線，并將客訴轉(zhuǎn)至對(duì)應(yīng)職能跟進(jìn)處理
· 協(xié)助跟進(jìn)付款情況，維護(hù)客戶主數(shù)據(jù)，擔(dān)任后備支持，承接專項(xiàng)任務(wù)（如擔(dān)任項(xiàng)目對(duì)接人或小型項(xiàng)目執(zhí)行）。

Qualifications

·
Bachelor’s degree or above
·
Strong English reading and
writing skills, listening and speaking ability preferred.
·
2 years+ of experience in
customer service or supply chain.
·
Proficiency in Microsoft Office
and SAP.
·
Ability to work in a
multicultural environment with strong communication and teamwork skills.

任職要求：
· 本科以上學(xué)歷
· 具備較強(qiáng)的英語(yǔ)讀寫能力，聽(tīng)說(shuō)能力加分
· 至少2年客戶服務(wù)或供應(yīng)鏈相關(guān)工作經(jīng)驗(yàn)
· 熟練使用Microsoft Office及SAP系統(tǒng)
· 能夠在多元文化環(huán)境中工作，具備良好的溝通能力和團(tuán)隊(duì)協(xié)作能力