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Involved in helpdesk operations.
· Support local leadership on IT Systems, IT infrastructure designs, standards/policy definition, and operations.
· Provide help, assistance and support to colleagues in IT-related matters.
· Set up and configure new laptops and desktops.
· Set up new users and disabling expired accounts in accordance with HR requirements.
· Assign application access rights to users.
· Support during after office hours to ensure smooth operation of IT systems.
Support existing IT Systems
·Assist in implementation, maintenance and upgrade of IT systems.
·Assist in design, develop, and change programs/applications by changing configuration and/or using development tools.
·Assist in performing basic configuration, installation and upgrade of applications and related hardware.
·Assist in ensuring the integrity and correctness of data input/stored in forms, reports and system database
·Assist in creating and generating reports according to managements and user’s requirements.
Support existing IT infrastructure
·Assist IT Manager in supporting Gentherm Tianjin network system LAN/WAN/WWAN
·Assist IT Manager to support Email, Backups, File server, Anti-Virus, Security, and CCTV system
·Assist IT Manager in ensuring all software purchased licensing is recorded and maintained
·Assist IT Manager in maintaining and supporting other computer peripheral devices such as printers, switches, access points, etc.
·Assist IT Manager to monitor IT Equipment routinely. Proactively monitor various aspects of IT infrastructure (e.g. network traffic flow end to end), identify areas of concern and escalate if necessary to ensure all aspects meet SLAs and business needs, and support developing action plans to address them.
Involved in regional/global activities.
·Involved in small to medium-sized IT projects as instructed by the IT Manager.
·Support implementation, and documentation of network servers, routers, switches, security, and any other infrastructure related equipment
·Participation in the development of the Gentherm IT systems
·Support IT Manager to implement, manage, maintain and document network servers, routers, switches, security, and any other infrastructure-related equipment.
·Support IT Manager in executing computer maintenance with other Information Technology professionals such as Region or Global IT teams.
·Work with IT Manager and other global ®ional IT administrators to support existing Data Center, especially in terms of managing the SANs, Virtual Infrastructures, power, cooling, cabling, and network.
·Support all security related issues and work closely with different groups to resolve different vulnerabilities.
· Support in ensuring security and upgrades is applied and kept up to date on desktops, laptops, and core servers
·Support global IT teams to implement and support the IT (Server, WAN, LAN and wireless) infrastructure and IT systems (production systems and others BPI related software)
Training
Supporting IT Manager in training staff and orienting them in how to use computer hardware and software systems and information security.
Misc
·Domestic and International travel whenever required.
·Work extra hours to meet deadlines, as required and where reasonable.
·Perform miscellaneous job-related duties as assigned by the IT Manager and IT Director.
·Support in creating the required budget for the IT, Network, Security and business systems group.