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Job Purpose
Provide first level SAP
BW/BI support to CSPC relevant business units.
Job Dimension
Application scope includes SAP
BW/4HANA, SAC (SAP Analytics Cloud), Tableau, and associated interfaces.
Principal
Accountabilities
1.
Play major technical role in SAP C3/PC integration and
business transformation projects, in BI related areas.
2.
Responsible for planning and realizing the evolution of
CSPC overall SAP BI related applications
3.
Responsible for the maintenance and support of CSPC SAP
BI applications and ensure its stability, availability and security through outsourcing services and internal IT support
4.
Provide first level support
for problems and queries raised by CSPC end-users. In the case of problems escalated to second
level support, ensure proper coordination with the second level SAP support
to ensure end-to-end resolution of the problem.
5.
In the case of enhancement
requests – engage with the business to understand the requirements, develop
detail functional specifications and develop/implement the request. In cases
where the request is escalated to second line support, coordinate with the
second line support consultant to ensure end-to-end development and
implementation of the change request.
6.
In the case of Change
Requests:
7.
Understand and analyse the
business requirement. This will call for extensive engagement with a wide
range of SAP Key Users, Focal Points and Process Owners. Ensure that the CR
takes the overall CSPC focus and not limited to a specific departmental
focus. Advice Business on impact across the various departments.
8.
Work with relevant SAP
support staff to ensure that SAP integration aspects are addressed.
9.
Help the Change Requestor get
the change approved by the Change Panel
10.
Once the change is approved,
develop a project plan and implement the change – functional and technical
design, UAT, training, documentation.
11.
To be the backup of other SAP
module support, assist L1 to resolve SR, Enhancement and Change Requests.
12.
Coordinate the Nanhai SAP
Support team and business key users to manage documentations in compliance
with the company’s policy
13.
Other tasks assigned by
supervisor
Qualifications
& Experience
1.
Educational background:
·
University education at
degree level, preferred information
technology background.
2.
Work experience:
·
10+ years of technical experience with SAP BW, SAP BO,
proficient in BW4/HANA modeling and development.
·
3+ years of experience in highly interactive reports
and dashboards. Familiar with Tableau, SAP-SAC BI tools. Familiar with SAP
SAC planning. At least 3 BI related project delivery experience.
·
Familiar with SAP ERP system, such as FI, MM, SD, PP is
plus.
·
Basic ABAP skill for debug or small development is
plus.
·
PMP certificate is plus.
·
Petrochemical industry experience is plus.
3.
Language proficiency:
·
Effective communication
skills – fluent in both spoken and written English.
4. Others
The
candidates should have following attributes:
·
Strong customer focus.
Dedication to meet the customer’s requirements and expectations, taking
ownership of problems and respond in a proactive manner where appropriate.
·
Ability to work under
pressure with good problem solving skill. Ability to handle concurrent tasks
with appropriate priority.
·
Excellent team player and
self-motivating.
·
Good analytical skill and
able to organize and plan activities independently.
·
Eagerness to learn
pro-actively.
·
Effective communicator with
good interpersonal skills
·
Be a professional,
maintaining high standards and discipline in all work aspects