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更新于 1月15日

前臺(tái)接待

6000-7000元
  • 上海虹口區(qū)
  • 1-3年
  • 學(xué)歷不限
  • 全職
  • 招1人

職位描述

寫字樓物業(yè)公司前臺(tái)接待周末雙休帶薪年假五險(xiǎn)一金法定節(jié)假日休
崗位職責(zé):
1. 提前5分鐘到崗,做好準(zhǔn)備工作,如無(wú)人接崗不得擅自離崗。
2. 按公司要求著裝,保持良好的儀容儀表與站立姿勢(shì)。
3. 遇見(jiàn)進(jìn)出大堂之人員須主動(dòng)、熱情地問(wèn)候,如有需要應(yīng)及時(shí)為其開(kāi)門提物并送至電梯口。
4. 按照接聽(tīng)電話流程,來(lái)電用語(yǔ)“您好!東方金融廣場(chǎng)”,轉(zhuǎn)接用語(yǔ)“請(qǐng)稍等”,電話處于占線狀態(tài)用語(yǔ)“對(duì)不起,對(duì)方電話占線,請(qǐng)稍后再撥”,并安排留言。
5. 接受客戶的各種服務(wù)申請(qǐng),按要求記錄并及時(shí)聯(lián)系各相關(guān)業(yè)務(wù)部門/單位上門提供服務(wù),對(duì)暫時(shí)不能解決的事情,應(yīng)告知客戶,并報(bào)告客戶服務(wù)助理。
6. 熟悉市內(nèi)常用電話號(hào)碼,熟悉有關(guān)詢問(wèn)的知識(shí),熟悉掌握項(xiàng)目電話的分布狀況,掌握項(xiàng)目?jī)?nèi)的組織結(jié)構(gòu),熟悉項(xiàng)目主要用戶單位及負(fù)責(zé)人的電話、聲音,主動(dòng)幫助用戶查找號(hào)碼。
7. 協(xié)助客戶服務(wù)助理跟進(jìn)、處理客戶的投訴和特殊服務(wù)要求直至客戶滿意。
8. 完成每日的《服務(wù)完成情況匯總表》和《未完成情況跟進(jìn)表》并在下班后交至客服主管。
9. 了解通告欄的通知更新情況和內(nèi)容,準(zhǔn)確地回答客戶地詢問(wèn),必要時(shí)電話通知客戶。
任職要求:
20~30歲;
儀表端莊;
1年以上行政、文書工作經(jīng)驗(yàn),有大型高級(jí)商住項(xiàng)目經(jīng)驗(yàn)或酒店工作經(jīng)驗(yàn)更佳;
操流利普通話及基本英語(yǔ);
具有一定的組織協(xié)調(diào)能力,能協(xié)助主管處理日常各種事務(wù)和突發(fā)事件;
熟悉項(xiàng)目物業(yè)管理工作的流程;
良好的溝通能力、樂(lè)意學(xué)習(xí)新事物。
年齡要求:20-35歲

工作地點(diǎn)

上海虹口區(qū)浦江國(guó)際金融廣場(chǎng)

職位發(fā)布者

李莉/人事經(jīng)理

立即溝通
公司Logo第一太平戴維斯物業(yè)顧問(wèn)(上海)有限公司 Savills Property Services (Shanghai) Company Limited
Savills is the trading name for the property services division of Savills Plc, a UK company listed on the London stock exchange. Founded in 1855, we are one of the world's leading property consultants offering expert advice on commercial, retail, residential and leisure properties. In china's dynamic and rapidly changing real estate market, innovation and creativity are the key ingredients for success. Since entering the China marketing in the late 1980s, Savills has established itself as a leading name by providing its clients with innovative solutions to their real estate needs. Through our offices in the key cities of Shanghai, Beijing, Shenzhen and Guangzhou, we provide commercial, retail, residential sales and leasing, valuation, property management, investment, market research and development consultancy services. In China, Savills recognises that the quality, commitment and motivation of its staff are key elements in our success. Savills aims to provide through its staff an innovative, professional service of the highest standard and we are committed to being an enterprising, quality-driven company with high ethical values, delivering a wide range of comprehensive international property services. Career opportunities exist for experienced and talented people who possess the highest ethical and professional standards.
公司主頁(yè)