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1.Provide after-sales service technical expertise required to service team.
2.Troubleshoot pumps and pumping systems, and provide practical technical solutions and assistance to customers and business partners.
3.Provide technical support to service partners to ensure on-site service execution with high efficiency.
4.Prepare clear and complete service reports and ensure that these are submitted on time;
5.Process warranty claim and report warranty case in FAS, and register identified product quality issue in QIP
6.Register service work hours in Grundfos system timely in accordance with actual service conducted
7.Assist in project execution – installation support, commissioning, training etc.
8.To be a trusted service advisor, taking care of customers of responsible area to ensure customer satisfaction
9.Collect installed base information, identify business leads and hand over to service sales team
10.Other assignments per line manager’s request
11.Report matters related to Safety, Health and Environment
12.Visit customers and partners as required with sales and other stakeholders to ensure best support on local business growth as expected.