處理并解決國(guó)內(nèi)外客戶的售后服務(wù)問(wèn)題 / Respond to and resolve domestic and international customer service issues
診斷并修復(fù)涉及液壓、電氣及機(jī)械組件的設(shè)備故障 / Troubleshoot machinery issues involving hydraulic, electrical, and mechanical systems
持續(xù)提升客戶滿意度 / Monitor and maintain high customer satisfaction levels
采取糾正措施確保設(shè)備運(yùn)行效率 / Implement corrective actions to guarantee equipment operating efficiency
協(xié)調(diào)現(xiàn)場(chǎng)技術(shù)員的設(shè)備啟動(dòng)及定期客戶拜訪日程 / Coordinate field technicians' schedules for machine start-ups and routine client visits
必要時(shí)協(xié)助其他部門同事 / Support other departments as needed
設(shè)計(jì)并管理客戶培訓(xùn)課程 / Develop and administer formalized customer training programs
參與24小時(shí)客戶熱線服務(wù) / *Contribute to 24/7 customer support coverage*
任職要求 / Requirements
機(jī)械工程、電氣工程、電子工程或機(jī)電一體化專業(yè)本科 / Bachelor’s degree in Mechanical, Electrical, Electronics, or Mechatronics Engineering
英語(yǔ)水平B2及以上,具備優(yōu)秀溝通能力 / *Fluent English (B2+ level) with strong communication skills*
具備團(tuán)隊(duì)協(xié)作能力 / Team player
高度以客戶為導(dǎo)向 / Strong customer-centric mindset
優(yōu)先條件:液壓與氣動(dòng)系統(tǒng)經(jīng)驗(yàn) / Preferred: Experience with hydraulic/pneumatic systems
優(yōu)先條件:企業(yè)環(huán)境工作經(jīng)驗(yàn) / Preferred: Previous experience in business settings
我們提供 / We Offer
加入全球領(lǐng)先的高壓食品加工設(shè)備(HPP)企業(yè) / Work for the global leader in High-Pressure Processing (HPP) food equipment
國(guó)際化發(fā)展平臺(tái),業(yè)務(wù)覆蓋五大洲 / International career prospects with operations across 5 continents
豐富的培訓(xùn)資源及職業(yè)發(fā)展機(jī)會(huì) / Extensive training programs and professional growth opportunities
年輕活力的團(tuán)隊(duì)與積極的工作氛圍 / Dynamic team with a collaborative work environment