About the job 關(guān)于崗位:
As an E-commerce Operations Specialist, you will be responsible for our cross-border e-commerce business, driving efficient operations on platforms such as Temu and Shine. You will be fully responsible for the daily operations and strategic planning of the store, utilizing precise data analysis and effective marketing strategies to drive sales growth and enhance brand influence. This role requires excellent project management and execution skills, overseeing everything from product listing to customer relationship management, ensuring the continuous health and optimization of key store metrics.
作為電商運營專員,您將負責我們跨境電商業(yè)務在Temu和Shine等平臺高效運營。您將全面負責店鋪的日常運營與戰(zhàn)略規(guī)劃,通過精準的數(shù)據(jù)分析和有效的營銷策略,驅(qū)動銷售業(yè)績增長與品牌影響力提升。本崗位要求您具備出色的項目管理與執(zhí)行能力,從商品上架到客戶關(guān)系維護,確保店鋪各項指標的持續(xù)健康與優(yōu)化。
Job Responsibilities:
崗位職責:
1. Be Responsible for the overall planning and daily operation of Temu and Shine stores, including product listing/delisting, listing optimization, product sales, and order processing. Continuously monitor key store metrics such as clicks, conversion rate, sales volume, traffic, etc., to ensure normal store operation and achievement of sales performance.
2. Conduct in-depth analysis of store data, adjust sales plans promptly
3. Evaluate and analyze the effectiveness of marketing activities, continuously optimizing marketing strategies.
4. Maintain store rating and good credibility. Handle pre-sale, in-sale, and after-sale customer inquiries promptly, properly address customer complaints and disputes, improving customer satisfaction and loyalty.
5. Handle other work-related matters assigned by the company and superiors.
- 負責Temu和Shine店鋪的整體規(guī)劃和日常運營,包括產(chǎn)品的上下架、listing 優(yōu)化、產(chǎn)品銷售和訂單處理等工作。時刻關(guān)注店鋪的各項數(shù)據(jù),如點擊量、轉(zhuǎn)化率、銷量、流量等,確保店鋪的正常運營和銷售業(yè)績的達成。
- 對店鋪數(shù)據(jù)進行深入分析,根據(jù)數(shù)據(jù)反饋及時調(diào)整銷售計劃。并對營銷活動的效果進行評估和分析,不斷優(yōu)化營銷策略。
- 評估與分析營銷活動效果,持續(xù)優(yōu)化營銷策略。
- 保持店鋪的好評度和良好的信用度,及時處理客戶的售前、售中、售后問題,妥善處理客戶投訴與糾紛,提高客戶的滿意度和忠誠度。
- 處理公司和上級交辦的其他工作相關(guān)事宜
Job Requirement:
崗位要求
- College degree or above. Preference for majors in E-commerce, Marketing, International Trade, etc.
- 1-3 years of experience in cross-border e-commerce platform operations is required. Hands-on experience with Temu, Shine, Amazon, AliExpress, or similar platforms is preferred.
- Familiar with e-commerce platform operation models, have an in-depth understanding of cross-border e-commerce, master platform rules and policies, able to quickly adapt to platform changes and adjustments.
- Possess data analysis skills, proficient in using data analysis tools, able to extract key information from massive data to formulate effective operational strategies.
- Proficient in store decoration and listing optimization techniques to enhance store visual appeal and user experience.
- Proficient in English speaking, listening, reading and writing skill
- Have good marketing planning skills, able to formulate and execute various promotional activities to increase product exposure and sales.
- Possess strong communication and coordination skills, able to communicate and collaborate effectively with internal departments.
- Must be fluent in English listening, speaking, reading, and writing
- Highly responsible and strong execution, serious and responsible towards work, able to complete tasks on time and accountable for results.
- Good team spirit, able to integrate into the team actively, work together with team members to achieve team goals.
- Possess strong resilience, able to maintain a positive work attitude in a high-intensity work environment, coping with various challenges and difficulties.
- 大專及以上學歷,電子商務、市場營銷、國際貿(mào)易等相關(guān)專業(yè)優(yōu)先;
- 具備1-3年跨境電商平臺運營經(jīng)驗,有Temu、Shine、Amazon、AliExpress等平臺實操經(jīng)驗者優(yōu)先考
- 熟悉電商平臺運營模式,對跨境電商有深入了解,掌握平臺規(guī)則和政策,能快速適應平臺的變化和調(diào)整
- 具備數(shù)據(jù)分析能力,熟練使用數(shù)據(jù)分析工具,能夠從海量數(shù)據(jù)中提取關(guān)鍵信息,制定有效的運營策略
- 具備較強的英文聽說讀寫能力
- 擁有良好的營銷策劃能力,能夠制定并執(zhí)行各種促銷活動,提高產(chǎn)品的曝光度和銷量。
- 熟練掌握店鋪裝修和 listing 優(yōu)化技巧,提升店鋪的視覺效果和用戶體驗
- 具備較強的溝通協(xié)調(diào)能力,能夠與內(nèi)部各部門進行有效的溝通和協(xié)作
- 需要具備流利英語聽說讀寫能力
- 有高度的責任心和執(zhí)行力,對工作認真負責,能夠按時完成各項任務,并對結(jié)果負責。
- 具備良好的團隊合作精神,能夠積極融入團隊,與團隊成員共同努力,實現(xiàn)團隊目標。
- 擁有較強的抗壓能力,能夠在高強度的工作環(huán)境下保持積極的工作態(tài)度,應對各種挑戰(zhàn)和困難。