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Job responsibilities:

1. Create customer master data, material mater data in SAP system according to the company process and file the related information as well;

2. Handle customer inquiries, orders, deliveries and billing in a time;

3. Closely working with customers on all order related issues;

4. Support to sales team for customer service, order execution status;

5. Closely working with supply chain management to follow production and ensure delivery on time;

6. Closely working with technologist for technical requirements;

7. Closely working with QC department to handle quality/claim issue;

8. Closely working with finance department for customer credit, invoice, payment etc.;

9. Achieve realistic, acceptable, lead times for customers;

10. Provide order status and reports to customers and sales;

11. Assist in the control of sales process and put forward optimization suggestions;

12. Maintain good relationship within each department;

13. Other tasks assigned.



Job requirements:

1. College degree or above, major in science, engineering, mechanical and electrical preferred;

2. More than three years working experience in multinational companies;

3. Proficient in English;

4. Rigorous, meticulous and good communication and coordination ability;

5. SAP software experience, familiar with office software;

6. Good sense of service, patience and responsibility, initiative.
崗位職責：
1. 按照公司相關流程創(chuàng)建客戶主數(shù)據、物料主數(shù)據并對相關資料進行歸檔處理；
2. 準確及時處理日?？蛻粼儍r、訂單及發(fā)貨開票等相關操作；
3. 與客戶保持密切聯(lián)系，及時反饋客戶需求，跟進訂單情況及客戶投訴；
4. 與銷售團隊溝通關于客戶服務，訂單執(zhí)行情況等；
5. 與供應鏈部門密切配合，努力改善訂單的及時交貨率；
6. 及時反饋客戶的技術需求給相應的技術人員；
7. 與質量部門配合處理好產品質量問題和客戶投訴；
8. 與財務部就信用額度，發(fā)票及付款等問題進行及時的溝通；
9. 努力為客戶達成合理的交貨期；
10. 跟進訂單情況，并定時發(fā)送給客戶及銷售；
11. 協(xié)助做好銷售流程的控制，并提出優(yōu)化建議 ;
12. 與其他部門保持良好的協(xié)作關系；
13. 分配的其他工作。
崗位要求：
1. 大專以上學歷，理、工科專業(yè)、機電專業(yè)優(yōu)先；
2. 3年以上跨國公司相關工作經驗；
3. 英語熟練；
4. 嚴謹、細致、良好的溝通協(xié)調能力；
5. SAP軟件使用經驗，熟悉office辦公軟件；
6. 良好的服務意識、耐心和責任心，工作積極主動。