職位: It 技術(shù)支持, 技術(shù)支持二級(jí),
Job description:
End-User Support & Troubleshooting
- Provide advanced Office 365 trouble shooting Level 2 support for Windows, macOS, and mobile devices.
- Manage and resolve issues related to Teams Voice, Surface Hub 3, AV & VC solutions, and follow-me printing technologies.
- 提供針對(duì) Windows、macOS 和移動(dòng)設(shè)備的高級(jí) Office 365 故障排除二級(jí)支持服務(wù)。
- 管理并解決與 Teams 語音、Surface Hub 3、音頻與視頻解決方案以及跟隨式打印技術(shù)相關(guān)的問題。
? Modern Workplace & GenAI Enablement
- Support and promote Generative AI tools and automation solutions to enhance productivity.
- Act as a technology evangelist, identifying opportunities to improve user experience through AI and modern EUC solutions. (Such as: PowerApp,Power BI,CoPilot AI)
- 支持并推廣生成式人工智能工具及自動(dòng)化解決方案,以提高工作效率。
- 作為技術(shù)推廣者,尋找通過人工智能和現(xiàn)代化的企業(yè)用戶界面解決方案(例如:PowerApp、Power BI、CoPilot AI)來改善用戶體驗(yàn)的機(jī)會(huì)。
? Infrastructure & Networking
- Assist with network connectivity, Wi-Fi troubleshooting, and basic infrastructure support.
- Collaborate with infrastructure teams for office fit-outs, relocations, and manufacturing plant IT setups.
- 協(xié)助解決網(wǎng)絡(luò)連接問題、Wi-Fi 故障排查以及基礎(chǔ)設(shè)施支持工作。
- 與基礎(chǔ)設(shè)施團(tuán)隊(duì)合作,參與辦公室裝修、搬遷以及制造工廠的 IT 設(shè)備安裝等工作。
? Project Support
- Participate in tech refresh projects, new office setups, and IT infrastructure deployments.
- Work closely with vendors and internal teams to ensure timely and quality delivery of IT projects.
- 參與技術(shù)更新項(xiàng)目、新辦公室布置以及 IT 基礎(chǔ)設(shè)施部署工作。
? Training & Continuous Improvement
- Deliver user training sessions on new technologies and best practices.
- Identify and implement process improvements to enhance IT service delivery and user satisfaction.
- 開展關(guān)于新技術(shù)和最佳實(shí)踐的用戶培訓(xùn)課程。
- 識(shí)別并實(shí)施流程改進(jìn)措施,以提升 IT 服務(wù)交付質(zhì)量和用戶滿意度。
? Vendor & Stakeholder Management
- Work effectively in a matrix MNC environment, coordinating with outsourced vendors and internal stakeholders.
福利待遇:
五險(xiǎn)一金, 婚假, 產(chǎn)假, 喪假,年假,生日禮金, 國家法定節(jié)假日。