職位:IT技術(shù)支持;
1.End-User Support & Troubleshooting
Provide advanced Level 2 support for Windows, macOS, and mobile devices.
Manage and resolve issues related to Teams Voice, Surface Hub 3, AV & VC solutions, and follow-me printing technologies.
2.Modern Workplace & GenAI Enablement
Support and promote Generative AI tools and automation solutions to enhance productivity.
Act as a technology evangelist, identifying opportunities to improve user experience through AI and modern EUC solutions.
3. Infrastructure & Networking
Assist with network connectivity, Wi-Fi troubleshooting, and basic infrastructure support.
Collaborate with infrastructure teams for office fit-outs, relocations, and manufacturing plant IT setups.
4. Project Support
Participate in tech refresh projects, new office setups, and IT infrastructure deployments.
Work closely with vendors and internal teams to ensure timely and quality delivery of IT projects.
任職要求
6 年以上的 IT 支持經(jīng)驗(yàn),展示了在企業(yè)環(huán)境中不斷提高的責(zé)任感和技術(shù)專(zhuān)長(zhǎng)。
深入了解 Microsoft Windows 7 和 Windows 10 操作系統(tǒng)及其相關(guān)的遠(yuǎn)程訪(fǎng)問(wèn)。
ServiceNow 或類(lèi)似票務(wù)系統(tǒng)的知識(shí)和經(jīng)驗(yàn)。
了解 Active Directory。
熟悉 Microsoft 服務(wù)器技術(shù)及其相關(guān)的用戶(hù)管理工具,包括 Active Directory、Office 365、
SharePoint、文件、打印、DHCP 和 DNS。
自律且積極主動(dòng)。
良好的決策能力
應(yīng)該能夠根據(jù) SLA 和用戶(hù)影響確定工作負(fù)載的優(yōu)先級(jí)。
良好的英文溝通和書(shū)寫(xiě)能力。
福利待遇:
雙休, 五險(xiǎn)一金, 婚假, 產(chǎn)假, 喪假,年假,生日禮金, 國(guó)家法定節(jié)假日。