崗位職責(zé):
1. 制定并執(zhí)行教學(xué)服務(wù)流程與標(biāo)準(zhǔn),提升客戶滿意度。
2. 統(tǒng)籌學(xué)員管理,跟進(jìn)學(xué)習(xí)進(jìn)度,處理投訴與建議。
3. 協(xié)調(diào)教師、銷售團(tuán)隊(duì),保障教學(xué)活動順利開展。
4. 分析服務(wù)數(shù)據(jù),優(yōu)化服務(wù)方案,達(dá)成續(xù)費(fèi)與轉(zhuǎn)介紹目標(biāo)。
5. 策劃并組織學(xué)員活動,增強(qiáng)品牌粘性。
任職要求:
1. 本科及以上學(xué)歷,教育、管理類專業(yè)優(yōu)先。
2. 2年以上教培行業(yè)服務(wù)或管理經(jīng)驗(yàn)。
3. 具備優(yōu)秀的溝通協(xié)調(diào)、問題解決及團(tuán)隊(duì)管理能力。
4. 熟悉教培行業(yè)運(yùn)營模式,有客戶運(yùn)營思維。
5. 工作細(xì)致耐心,抗壓能力強(qiáng),熱愛教育行業(yè)。
Job Responsibilities:
1. Develop and implement teaching service processes and standards to improve customer satisfaction.
2. Oversee student management, follow up on learning progress, and handle complaints and suggestions.
3. Coordinate with teachers and sales teams to ensure the smooth conduct of teaching activities.
4. Analyze service data, optimize service plans, and achieve renewal and referral goals.
5. Plan and organize student activities to enhance brand loyalty.
Qualifications:
1. Bachelor's degree or above, preferably in education or management.
2. At least 2 years of service or management experience in the education and training industry.
3. Excellent communication, coordination, problem-solving, and team management skills.
4. Familiar with the operation model of the education and training industry, with customer operation thinking.
5. Meticulous, patient, strong stress resistance, and a passion for the education industry.