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400-885-9898
更新于 9月5日
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Cloud & Server Support Engineer

1.8-2萬·14薪
  • 蘇州吳中區(qū)
  • 5-10年
  • 本科
  • 全職
  • 招1人

職位描述

CLOUDSERVER
世界500強材料科技集團公司，該職位隸屬集團IT共享中心
Strategic focus
In line with global CSI(cloud and server infrastructure) team, based on China, to provide 5* 15 support in 2 shifts on:
- Monitoring server and system healthy. Follow up the systerts to close.
- Monitoring server backup processes, follow up failure job and provide necessary restoration support.
- Server services related user requests fulfillment.
- Plan and user interruption to perform server patching follow schedule.
Main responsibilities：
*System monitoring and incident handling
- Follow up cloud and server monitoring to ensure availability, performance and security level.
- End-to-end ticket handling according to the incident management.
- Provide technical trouble shooting and resolutions for monitoring incidents.
- Work closely with user community to resolve service failure and minimize business impact, and suggest/implement improvements to increase resolution implementation efficiency.
- Implement technical changes to avoid and/or resolve incidents following the change management process
*Server backup/restoration
- Monitor backup jobs to ensure backups are completed successful within the defined backup schedule.
- Follow up failed backup jobs, restart these jobs and/or troubleshoot the root cause and implement the fix/resolution.
- Backup integrity verification and restoration test to ensure backup data/system recoverable.
- Execute backup restores per user request.
- Ensure backup KPI’s can be reported for audit and process compliance reasons.
*User requests fulfilment
- Follow ticket handling process to handle user requests on cloud and server administration activities in line with the user requested timelines.
- Register troubleshooting activities and resolution information in the ticket system.
- Align requirements and business reasons with users to fulfil the requests according to expectations.
- Team collaboration to improve customer experience, knowledge base information and internal efficiency.
*System patching
- Communicate patching schedule with system owner in collaboration with the global Cloud and Server Infrastructure team .
- Execute patching in a controlled manner (for example Dev/Test environment before production rollout).
- Check patch status and take corrective actions within the patch maintenance windows
- Align with server owner on patch planning to minimize business impact.
- Follow patch schedule to deploy patches on various system follow agreed plan.
- Monitoring patching status, liaise with technical experts on issue handling, provide technical solution to be implemented within agreed time window.
*Keep expertise level up to date
- Assess and develop domain knowledge in line with IS global roadmap.
- Maintain an awareness of new IT technologies.
Required profile：
Education:
- Bachelor’s in computer science/information systems or equals.
- 6 years of experience in the fields of system administration, virtualization, database management, and system health monitoring.
- MCSE/RHCE/OCA certification are preferred.
Professional skills:
- Good planning and time management skills.
- Good task priority management.
- Good communication skills cross cultures.
Technical skills:
- Hands on experience on OS level administration, such as Windows server and Linux.
- Knowledge of hardware, including UPS, servers (Dell & HPE), and storages.
- Knowledge of virtualization platforms, such as VMware, Hyper-V
- Knowledge of Azure cloud platform, including IaaS (Azure VM & Network) and PaaS (SQL managed Instance)
- Knowledge of system health monitoring tools.
- Knowledge of backup solutions. Veeam is preferred.
- Knowledge of database management, such as SQL server and Oracle.
- Experienced on system patching management, and relevant tooling, like SCCM and vLCM.
- Experience on scripting languages like PowerShell or Bash for automation tasks
- Understanding of Azure DevOps and work experience with deploying infrastructure applications through CI/CD pipeline, Azure CLI, Terraform is preferred.
Language:
- Fluent communicate with all level users in English.
PS:該職位兩班制
白班：9：00-17:00；夜班：15:00-23:00（季度輪換）

工作地點

吳中區(qū)優(yōu)美科汽車催化劑(蘇州)有限公司

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As one of the leading executive search firms in China, Bel Esprit Consulting is a domestic firm with international standards that focuses exclusively on hiring for the China market. We work closely with multinational and domestic companies to recruit business leaders in mainland China including Taiwan, Hongkong and Macao.The central objective of our business: to bring best practice and international standards to executive search in China, and supply the valuable business leader in accord with the culture and management of the clients.We are headquartered in Guangzhou, China’s main commercial and economic center, closely with our clients. We are a private company registered in China, and are proud that our founders had the backing of the government and multinational companies in Human Resource Management and Development. We have a full licence to operate throughout China.We work with a wide range of clients such as wholly owned multinationals, joint venture multinationals, Chinese State Owned Enterprises(SOE’s), domestic private companies and domestic listed companies.In our short history we have already established a world-class client base of leading multinational and Chinese companies, who turn to us to identify leaders in IT, Telecommunication, EMS, Consumer Electronics, Fine Chemical.
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