主要職責:
1. 項目管理:監(jiān)督新產品導入 (NPI) 項目,并與內部和外部各方/利益相關者合作,確保項目按時交付成果,并符合要求和標準。
2. 客戶溝通:了解客戶需求,定期向客戶匯報項目進展,在出現問題時與客戶協(xié)作制定解決方案;協(xié)調并主持客戶會議。
3. 跨部門協(xié)調:與內部各部門聯(lián)絡,確保理解客戶需求,并促進按計劃及時完成任務和確保信息傳遞準確。
4. 項目文檔與記錄:確保所有項目記錄和文檔得到妥善管理。
5. 系統(tǒng)運維:維護客戶和內部跟蹤系統(tǒng),確保數據及時準確地錄入,從而更好地監(jiān)控項目。
6. 其他分配的工作。
資格要求:
1. 粵語優(yōu)先
2. 英語(閱讀及寫作)
3. 熟練使用微軟辦公軟件(PPT、Excel)
4. 大專及以上學歷
5. 商科或項目管理專業(yè)
6. 3年及以上客戶溝通或客戶管理工作經驗者優(yōu)先。
Key Responsibilities:
1. Project Management: oversee NPI projects and collaborate with different internal & external parties/stakeholders to deliver project outcomes within schedule & align with requirement and standard.
2. Customer Communication: understand customers' requirements and provide regular updates to customers on project status, work collaboratively with customers to devise solutions when issues arise; coordinate and lead customer meeting
3. Cross department coordination: liaise with internal departments to ensure understanding of requirements and facilitate timely completion of tasks and accurate information flow as per the schedule.
4. Project Documentation & Record: Ensure all projects' records and documentation are well managed.
5. System Operation: maintain the customer and internal tracking system to ensure the data input in time and accurately for better project monitoring.
6. Other assigned work.
Qualification Requirements:
1. Cantonese preferred
2. English (Reading & Writing)
3. MS Office Software (PPT, Excel)
4. College's degree or above
5. Major in Business or Project Management
6. 3 years or above working experience in customer communication or account management is preferred.