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We are seeking an experienced Customer Center Manager to lead our APAC technical support team. This critical role ensures seamless resolution of technical issues for our key clients while driving customer satisfaction across the region. Key Responsibilities 1. Technical Leadership: Act as the primary point of contact for all technical issues encountered by APAC customers in the maritime port and industrial automation sectors. 2. Team Management: Directly manage, mentor, and develop a team of more than 10 technical support engineers across the APAC region. 3. Customer Engagement: Conduct regular strategic reviews with key clients to understand technical challenges, align solutions, and strengthen relationships. 4. Satisfaction Improvement:** Develop and implement action plans to elevate customer satisfaction metrics (CSAT/NPS) through proactive support initiatives. 5. Cross-functional Collaboration:** Partner with R&D and Sales teams to communicate customer feedback and influence product improvements. 6. Performance Monitoring:** Track team KPIs, incident resolution rates, and service level compliance. Required Qualifications - Industry Background: Minimum 8 years in Marine Port Operations, Industrial Automation, or related heavy equipment sectors. - Education: Bachelor’s degree or higher in Engineering, Automation, Naval Architecture, or equivalent technical field. - Leadership Experience: Proven success in managing technical teams of 10+ members. - Communication Excellence: business-fluent English, with exceptional client-facing presentation skills. - Technical Proficiency: Deep understanding of industrial control systems, IoT solutions, or port machinery (e.g., crane automation, terminal OS). We Offer - Competitive compensation package with performance bonuses - Regional travel opportunities (up to 50%) - Career development in a global industrial technology leader - Relocation support (if applicable)