The job position is for after-sales customer service, mainly responsibility are as follows: 1. Create main units RMA# in SAP with standard process. A. Create or change customer account with supporting documents. B. Judge warranty based on system records, verify invoice/delivery notes from customer. C. Communicate with technical support/repair engineer for industrial printer onsite service. D. Create RMA in CRM / RMA Portal 2. Create Accesssory RMA# with offline process. 3. Make quotation for out of warranty RMA request. 4. Respond to customer inquires within 4 hours. 5. Communicate with customers to handle those physical goods received but no RMA# units. 6. Hongkong & Taiwan RMA# release. 7. Aging RMA# clean up. 8. Provide support to other after-service issues if needed.