Job responsibilities
? Responds in a timely manner to employee inquiries and questions regarding HR Policies, pay, benefits, vacation, leaves, recognition, performance management, and general company policy questions. Elevates questions as appropriate.
? Provides support services for employment life-cycle activities including onboarding, off boarding, promotions, transfers, leave tracking, payroll & benefits setup, and employment files to ensure positive employee & manager experience to all levels of the organization related to HR Operations and HR COEs with a high degree of accuracy and customer satisfaction, balancing employee/manager advocacy and business operating needs
? Demonstrates working knowledge of Company policies and Local Employment Law to provide guidance to employees and managers on both common & difficult issues.
? Provides input to support process mapping, process improvements and SOP documentation to ensure consistent, efficient and accurate services are being provided;
? Supports internal audit requirements and practices; maintaining employee files in compliance with all laws and regulations and presenting audit findings with documented evidence
? Manages and protects sensitive & confidential information
? Liaises and partners with other HR functional areas to support and ensure proper execution of programs and projects.
? Participates in projects to bring HR Shared Services point of view and recommendations
? Stays abreast of HR best practices, employment laws, and developing technologies to drive continuous improvement and compliance in changing landscape
? Creates and utilizes suitable templates, processes and correspondence for routine and unique employment situations
? Manages priorities and effectively adjust based on volume and business necessity; engaging with management for guidance or approvals
What we’re looking for
? 1–2 years of experience in HR Operations or Shared Services.
? Strong verbal and written communication skills. English ?
? Strong MS Excel skills (V-Lookup, Pivot Table, etc.)
? Experience with HRIS systems (PeopleSoft preferred, Workday or similar ticketing tools).
? Knowledge of HR policies and local employment laws.
? Experience supporting employment lifecycle processes (onboarding to exit, promotions, transfers, payroll, leave tracking., etc.).
? Experience in HR process documentation and compliance.
? Bachelor's degree.
? Strong organizational skills with ability to quickly multi-task among competing priorities while meeting competing deadlines.
? Strong customer services skills whilst maintaining confidentiality, ability to interact and build relationships to balance employee needs with business requirements.
? Strong Microsoft Office skills in Outlook, Word, and PowerPoint.
? Ability to operate independently with some supervision required.
? Behaves in Ethical and Compliant manner and encourages others to do the same.