職位描述
PMPN1CET6企業(yè)服務(wù)
Responsibility:
? Managing day to day Operations & team.
? Align staffing and scheduling to forecasted volumes
? Drive Performance - Team mentoring & coaching individual associates who may fall below desired performance
? Ensuring team’s adherence to agreed SLAs/KPIs/OPIs.
? First Level Escalation Management
? Align staffing and scheduling to forecasted volumes
? Drive Performance - Team mentoring & coaching individual associates who may fall below desired performance
? Ensuring team’s adherence to agreed SLAs/KPIs/OPIs.
? First Level Escalation Management
Requirement:
? Communication skills – Strong verbal and written communication skills (R/W/S) to effectively interact with clients/end customer/end customer in language as mentioned in the "Language" column.
? Problem-solving: Quickly and effectively resolving customer and team issues, handling escalated situations, and finding creative solutions.
? Empathy: Understanding and addressing the needs of both customers and team members
Time & Resource Management: Efficiently managing time, resources, and tasks.
? Organizational Skills: Effectively managing workflows, schedules, and resources to ensure smooth daily operations and meet performance goals
? Data Analysis: Ability to make data-driven decisions by analysing data to track performance and identifying trends
? Coaching and Mentoring: Ability to provide training and support team members, helping them improve their skills and performance.
? Performance management: Improving employee performance by setting clear expectations and providing ongoing feedback and development opportunities
? Behavioral Skills
Highly self-motivated to deliver superior customer experience
High energy level and personal resilience
Integrity and desire to comply with all legal and moral standards
Service and quality oriented
? Problem-solving: Quickly and effectively resolving customer and team issues, handling escalated situations, and finding creative solutions.
? Empathy: Understanding and addressing the needs of both customers and team members
Time & Resource Management: Efficiently managing time, resources, and tasks.
? Organizational Skills: Effectively managing workflows, schedules, and resources to ensure smooth daily operations and meet performance goals
? Data Analysis: Ability to make data-driven decisions by analysing data to track performance and identifying trends
? Coaching and Mentoring: Ability to provide training and support team members, helping them improve their skills and performance.
? Performance management: Improving employee performance by setting clear expectations and providing ongoing feedback and development opportunities
? Behavioral Skills
Highly self-motivated to deliver superior customer experience
High energy level and personal resilience
Integrity and desire to comply with all legal and moral standards
Service and quality oriented
Technical skills：
? Basic of MS office tools, outlook, internet
? Basic working knowledge on computer
? Basic of MS office tools, outlook, internet
? Basic working knowledge on computer
Language skills: Fluet in Japanese and English
Good to have Hiring Skills：
? Experience in Medical Device BPO
工作地點
大連甘井子區(qū)億達春田
相似職位
- 項目管理8000-10000元·14薪
大連 - 金州
尼得科電機(大連)有限公司 - 項目經(jīng)理8000-16000元
大連 - 甘井子
大連大高閥門股份有限公司 - 項目主管6000-8000元
大連 - 金州
航大精密機械(大連)有限公司 - 日語主管8000-13000元
大連 - 甘井子
大連創(chuàng)升科技有限公司 - 項目部門經(jīng)理1-1.2萬·13薪
大連 - 中山
廣州維穎傳媒有限公司 - 交付項目經(jīng)理9000-14000元
大連 - 甘井子
大連美恒電氣有限公司
熱門公司推薦
- 霸王茶姬招聘
- 肯德基招聘
- 順豐招聘
- 美團招聘
- 京東招聘
- 餓了么招聘
- 比亞迪招聘
- 中國一汽招聘
- 北京汽車招聘
- 蔚來招聘
- 東風(fēng)汽車招聘
- 長城汽車招聘
- 奇瑞汽車招聘
- 理想汽車招聘
- 長鑫存儲招聘
- 天江藥業(yè)招聘
- 藍月亮招聘
- 安踏招聘
- TCL招聘
- 海信招聘
- 聯(lián)想招聘
- 海康威視招聘
- 寧德時代招聘
- 中興招聘
- 新松招聘
- 京東方招聘
- 申通招聘
- 圓通招聘
- 中通招聘
- 百世物流招聘
- 德邦物流招聘
- 麥當(dāng)勞招聘
- 星巴克招聘
- 海底撈招聘
- 蜜雪冰城招聘
- 瑞幸招聘
- 雀巢招聘
- 騰訊招聘
- 百度招聘
- 快手招聘
- 字節(jié)跳動招聘
- 新華網(wǎng)招聘
- 小米招聘
- 招商銀行招聘
- 中信銀行招聘
- 北京銀行招聘
- 興業(yè)銀行招聘
- 交通銀行招聘
- 建發(fā)集團招聘
- 中國移動招聘
- 中國聯(lián)通招聘
- 中國電信招聘
- 中糧集團招聘
- 國藥控股招聘
- 中廣核招聘
- 中國船舶招聘
- 強生中國招聘
- 匯豐中國招聘
- 宜家招聘
- 立邦中國招聘
- 伊利招聘
- 青島啤酒招聘
- 京港地鐵招聘
- 寶馬招聘
- 小鵬汽車招聘
- 華為招聘
- 特斯拉招聘
- 吉利招聘
- 奔馳招聘
- 海爾招聘
- 美的招聘
- 京東方招聘
- 施耐德電氣招聘
- 德邦物流招聘
職位發(fā)布者
劉女士/Senior Recruiter
今日活躍立即溝通
維布絡(luò)信息科技(大連)有限公司WIPRO介紹維布絡(luò)公司(Wipro Limited)成立于1945年，是一家總部位于印度班加羅爾的世界著名的軟件外包公司，2000年在美國上市（WIT）。 Wipro自成立到現(xiàn)在近70年的歷史，在全世界60多個國家建有公司，雇員超過14萬人。WIPRO在全世界各地?fù)碛谐^55個研發(fā)中心，公司根據(jù)產(chǎn)業(yè)具體需求，有超過40個方案解決中心，為全球945家企業(yè)提供服務(wù)，其中包含150+家財富500強企業(yè)。主要業(yè)務(wù)涵蓋了信息技術(shù)服務(wù)、信息技術(shù)產(chǎn)品研發(fā)、業(yè)務(wù)流程外包、技術(shù)工程、外部設(shè)備和客戶服務(wù)等領(lǐng)域。Wipro在紐約證券交易所掛牌上市，股票在印度孟買證券交易所和印度國民證券交易所發(fā)行。Wipro是全球最大的產(chǎn)品工程和支持服務(wù)供應(yīng)商之一。其總裁阿茲姆?普雷姆吉（Azim Premji）被譽為“印度的比爾?蓋茨”。WIPRO中國介紹WIPRO于2004年4月在上海浦東張江注冊成立了維布絡(luò)信息科技（上海）有限公司，踏出了進軍中國市場的第一步；2009年7月在成都天府軟件園建立了交付中心；2010年5月同常州武進高新技術(shù)產(chǎn)業(yè)開發(fā)區(qū)簽訂合作協(xié)議，在常州建立了維布絡(luò)基礎(chǔ)設(shè)施工程有限公司；在東莞也建有制造中心；此外，WIPRO在深圳、北京、香港等地都建有銷售公司。WIPRO大連目前，Wipro大連坐落于大連科技生態(tài)園。大連大力開展BPS(Business Process Service)業(yè)務(wù)，服務(wù)于亞太市場，并將逐步拓展開發(fā)領(lǐng)域。維布絡(luò)大連離岸交付中心坐落于大連生態(tài)科技城，公司將配備下一代科技基礎(chǔ)設(shè)施和世界一流的培訓(xùn)設(shè)施，該設(shè)施將納入智能城市和綠色建筑設(shè)計理念。大連分公司將擁有約1000名員工,所需人才的語言需求將涵蓋13多種語言，如：英語、日語、粵語、越南語、泰語、馬來語、俄語、法語、德語等。公司目前及未來將提供客戶咨詢與支持、科技信息咨詢、企業(yè)管理咨詢、物流管理咨詢，及財務(wù)管理咨詢等外包服務(wù)，業(yè)務(wù)涵蓋IT、金融、汽車、零售、制造等各行業(yè)。當(dāng)前與未來將與世界知名的咨詢公司，銀行，軟件企業(yè)，制造企業(yè)等都有合作。公司辦公室將配備設(shè)施一流的培訓(xùn)室,員工休息區(qū)、健身區(qū)等配套設(shè)施,為員工提供舒適的辦公環(huán)境.郵箱：jobs-china@wipro.com
公司主頁