Accountabilities:
- On-site technical support and implementation (maintenance, troubleshooting etc.)
- On-site trainings for Engineers
- Remote customer support
- Act as the primary point of contact for customers during field service projects. Cooperate to meet customer demands.
- Maintain detail records of field activity including technical report and maintenance logs and compliance documentation. Provide regular updates on service progress and issue.
- Compliance company policy (QHES etc.) and superior guidance.
Main Responsibilities:
* Advise and consult on-site commissioning tasks and troubleshooting activities
- Advise, instruct, and train, if needed, marine engineers (own or partners) for given tasks.
- Identify and resolve the issues using diagnostic tools and technical expertise.
* Document Field Activity
- Maintain accurate records of field activities, including service and working reports, maintenance logs and observation for further reference and compliance. Ensure an economic use of resources.
* Ensure effectiveness project controlling
- Ensuring the correct recording of hours, project controlling (expenditure and income) and forwarding of data for invoicing
* Ensure compliance with Safety and Regulations
- Adhere to safety standards and regulatory requirements during all field activities, implementing best practices to ensure a safe working environment and compliance with company standards.
* Team Collaboration
- Work effectively with other engineers and other parties. Share the insights and ensure comprehensive solution to complex technical issues.
Development Responsibilities:
- Continuously update own and others technical skills and knowledge through training and education about the latest advancements in marine engine technology and service practices.
General Skills:
- Negotiation skills
- Communication skills
- Local legislation & labor laws
- Reporting & analyzing skills
- Teamwork skills
- WinGD knowledge & business understand
- WinGD quality, safety & environment skills
- English language skills
Professional Skills:
- Professional skills in terms of Engine trouble shooting, maintenance and operation knowledge
- Troubleshooting mechanics, control & automation systems
- Indirect leadership of external teams
- Prepare and perform technical and methodology trainings
- Project management (resources, spares, quality, time)
- Theoretical knowledge, 2 stroke engine
- Commissioning & start-up, Mechanical & electrical
Management & Leadership Competencies:
- Cost awareness
- Leading sub-supplier’s workers
- Team building
- Problem solving and decision making