1.負(fù)責(zé)協(xié)調(diào)顧客現(xiàn)場(chǎng)發(fā)生質(zhì)量問題
Deal with the urgent problems in customer location；
2.負(fù)責(zé)反饋顧客抱怨、要求和期望
Feedback the customer’s complains, requirement and expectation；
3.負(fù)責(zé)客戶質(zhì)量問題匯報(bào),問題發(fā)起跟蹤至關(guān)閉；
Customer quality issue feedback and report., on track to close
4.負(fù)責(zé)定期走訪客戶、了解客戶流程及客戶需求;
Be responsible for interview to customer side periodically and be familiar with process flow and customer demand;
5負(fù)責(zé)三方挑選啟動(dòng)、跟蹤及報(bào)銷
Be responsible for external sorting activity kick-off application, follow-up and expense reimbursement.
6.負(fù)責(zé)現(xiàn)場(chǎng)服務(wù)人員管理
Administer the service personnel in customer location；
7.負(fù)責(zé)新產(chǎn)品批量試裝協(xié)調(diào)、跟蹤
Arrange the trail assemble for new product with customer and follow up it；
8.負(fù)責(zé)拒收/索賠件的質(zhì)量分析及統(tǒng)計(jì)
Analyse the quality problems of reject and complained products;；
基本要求：
1) 有三年制造行業(yè)顧客服務(wù)工作經(jīng)驗(yàn);
Have three years work experience manufacturing industry；
2) 良好的英語(yǔ)寫/說能力Good written and spoken English
3)熟悉顧客特殊要求；
Master customers’ special requirements；
4)熟悉質(zhì)量工具，8D分析方法;

Master quality tool, 8Danalysis method；