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Manage and direct site maintenance team on customer site, including cooperate with customer and internal Dematic, commissioning, repair, maintenance, training, spare parts management and promotion, system audit, M&U recommendation, etc.
負責管理客戶現(xiàn)場的駐場服務工作，包括客戶和公司的內(nèi)部協(xié)調(diào)工作，調(diào)試、維修、保養(yǎng)、客戶培訓，備件管理、備件推薦、系統(tǒng)改善建議等。
The position holder is responsible for service sales to ensure tasks completed.
該職位負責服務銷售等相關工作，以確保任務的完成。
服務銷售工作 Service Sales Workload - 80%
1. To analyze the existing and potential customer base and to formulate the successful strategies to promote Dematic service, solutions and products in the mentioned industry in the Chinese market by working closely with sales and sale support team; To conduct customer visits/presentations, proactively educate and guide customers;
2. To promote service and service products sales, include but not limit to PO, FO, SP, MU and IT etc.
3. To conduct customer visits/presentations, proactively educate and guide customers;
4. Be responsible for the biding, to lead to orders through various types of channels to assure sales revenue target;
5. To strictly execute the entire Dematic service sales process from marketing, acquisition and sales right up to closing of orders and meet the ambitious budget;
6. To systematically analyze service sales project opportunities using the Dematic tools, timely report on progress and situations, and provide feasible proposals for management decision;
7. To create trust and strong relationship at all levels in the customer organization, such as but not limited to, decision makers, top management, project team etc., to get deal done;
8. To work and communicate effectively with marketing, sales support team, and other internal parties, and guide all the efforts to sellable proposals/ solutions;
9. Communicate Dematic expectations to the suppliers/customers.
10. Follow up project schedule to understand every key point with each supplier to meet project requirement.
11. To timely submit reports/documents/proposals and update information with high quality. Key window for customer service, and taking the lead in the process of service, etc.
12. Other assignment from manager
團隊管理及人才發(fā)展Team Management & Talent Development - 10%
1. Responsible for people development, to bring maintenance staff to next level through coaching and training.
2. Ensure that all employees / contractors and all activities meet applicable Dematic management systems (e.g., EHS, Controls and Quality).
EHS管理EHS management - 5%
1. To ensure compliance with laws, regulations and Group EHS requirements, during equipment / facility running and maintenance process.
2. SHE leadership – uphold the highest SHE standard and practices, foster the desired safety culture & behaviors, competency and leadership in the service team.
3. Report, investigate and learn from all incidents and near misses, eliminate root causes. Meet SHE and process safety targets
費用控制Cost Control - 5%
1. Work actively to remove barriers to help ensure maintenance / project / turn-around work activities meet its cost and time delivery goals.5
2. Responsible for managing maintenance activities within the budget, identify and capture efficiencies and prioritize work commitments, etc.
Good spoken and written English.
Good computer skills, ability to work with Microsoft office very well.
84 Have a strong sense of responsibility, and have a strong sense of collective honor.
有較強的責任心，且有強烈的集體榮譽感。
84 Three (minimum) - Five-year experience in service sales and service management.
至少3-5年服務銷售和/服務管理經(jīng)驗；
84 A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings.
具備理解機械、電氣和和電子技術手冊及圖紙的經(jīng)驗；
84 Basic understanding of control systems and techniques.
對控制系統(tǒng)和技術有基本的了解；
84 Successful candidate should have some working experience with material handling equipment.
物料搬運設備相關工作經(jīng)驗者優(yōu)先；
84 Hardworking and willing to work over time and under high pressure.
努力工作、可以加班并愿意在高壓下工作