雇員點(diǎn)評(píng)標(biāo)簽
職位描述
WFM排班調(diào)控英語(yǔ)
Responsibilities
1. **Operational Leadership**
- Pre-HC Planning based on scheduling
- Establish and standardize **Real-Time Monitoring (RTM) SOPs**, ensuring compliance and best practices across teams
- Conduct **root cause analysis** for service level failure and implement corrective actions
- Optimize occupancy and other KPIs to improve efficiency
2. **Team Management**
- Directly supervise **6 RTM specialists**, providing coaching and performance feedback
- Oversee real-time monitoring of service levels and ensure timely adjustments to meet SLAs
3. **Process Improvement**
- Identify and implement **efficiency enhancements** in WFM tools and workflows
- Develop reports and dashboards to track KPIs and present insights to management
Requirements
1. Full-Time Bachelor degree or above;
2. Fluent in both English and Mandarin;
3. Good communication skills to build up effective collaboration;
4. Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation;
5. Ability to work under pressure;
6. Proactive and self-motivated;
1. **Operational Leadership**
- Pre-HC Planning based on scheduling
- Establish and standardize **Real-Time Monitoring (RTM) SOPs**, ensuring compliance and best practices across teams
- Conduct **root cause analysis** for service level failure and implement corrective actions
- Optimize occupancy and other KPIs to improve efficiency
2. **Team Management**
- Directly supervise **6 RTM specialists**, providing coaching and performance feedback
- Oversee real-time monitoring of service levels and ensure timely adjustments to meet SLAs
3. **Process Improvement**
- Identify and implement **efficiency enhancements** in WFM tools and workflows
- Develop reports and dashboards to track KPIs and present insights to management
Requirements
1. Full-Time Bachelor degree or above;
2. Fluent in both English and Mandarin;
3. Good communication skills to build up effective collaboration;
4. Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation;
5. Ability to work under pressure;
6. Proactive and self-motivated;
工作地點(diǎn)
上海長(zhǎng)寧區(qū)金鐘路999號(hào)A座5樓
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職位發(fā)布者
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三日內(nèi)活躍立即溝通
攜程計(jì)算機(jī)技術(shù)(上海)有限公司
攜程集團(tuán)是全球領(lǐng)先的一站式旅游服務(wù)供貨商，旗下品牌包括 Trip.com、攜程、Skyscanner及去哪兒網(wǎng)。攜程集團(tuán)于1999年創(chuàng)立，2003年在納斯達(dá)克上市（NASDAQ: TCOM），2021年在香港交易所正式掛牌（HKEX: 09961）。攜程集團(tuán)為世界各地旅客全方位搜羅及整合旅游信息，讓用戶(hù)可以輕松預(yù)訂旅游產(chǎn)品及服務(wù)，做出最精明的選擇。集團(tuán)品牌已構(gòu)建先進(jìn)成熟的交易平臺(tái)，包括移動(dòng)客戶(hù)端、網(wǎng)頁(yè)，以及24小時(shí)全球客戶(hù)服務(wù)支持。通過(guò)攜程集團(tuán)豐富的產(chǎn)品及創(chuàng)新的營(yíng)銷(xiāo)策略，合作伙伴及供貨商得以接觸快速增長(zhǎng)的全球用戶(hù)。攜程集團(tuán)一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力為所有用戶(hù)打造完美的旅行體驗(yàn)。Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission"to pursue the perfect trip for a better world".
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