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What you’ll get to do · To manage all existing customers' change request (auto and manual) and provides value added services (VAS) covering all products in Asia. · To be the customers' facing person and attend to their request; perform Scoping and Quoting efforts to the request works. · To prepare Service Requirements Scoping document (SRS) for VAS Services. · Collaborative with various stakeholders (internal/external) to ensure the scope of works are achievable and align in signed contract/SoW. · Maintain, monitor and upkeep the VAS projects status tracking worksheets for billing. · To maintain and upkeep all the VAS services standard procedures and documents, such as questionnaire, service catalog and rate cards. What’s in it for you · Encouragement to be the best version of yourself at and away from work: · · YOUnity diversity and inclusion programs · Amazing time away from work programs · Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life · Recognition for your contributions through excellent pay, perks, and rewards · Giving where you’re living: volunteer days, Dayforce sponsored events, and our very own charity, Dayforce Cares · Opportunities to fuel your career growth through numerous internal and external programs and events Skills and experience we value · 3+ years’ previous experience in admin role in payroll industry, with a track record of successful client-facing consulting services. · Sound knowledge of HR/Personnel, Payroll and Leave practices, procedures, operations, legislation, with hands-on experience using or configuring payroll and/or HRIS systems. · Understanding of system integrations and transformation of business rules is preferrable. · Experience with Dayforce highly regarded; open to other payroll system experience (training will be provided). · Good computer skills, including MS Office suite. · Ability to work autonomously, with a high level of initiative. · Excellent problem-solving skills, think outside the box. · Excellent communication skills, with a high level of written and verbal English What would make you really stand out · Positive attitude in handling complex cases and demanding customers. · Incumbent needs to be calm and patient in repeating explaining the process and procedures to both internal and external stakeholders/ customers. · Experience in handling Multifunctional process will be advantage for this position.