Job Description
? Responsible for the recruitment, training, daily performance management, and professional development, recognition, mentoring and coaching for the team.
? Responsible for team management, building up good working atmosphere, 1-1 deeply talk to get the voice from staff bottom heart, encourage teamwork spirit, attrition reduction.
? Provide day-to-day leadership, management and supervision of end-to-end operation process.
? Keep Standard Operating Procedures updated, and ensures all process performed according to the most update Standard Operating Procedures and compliance policy.
? Responsible for process issues resolution, action to the accurate, timely, and effective investigation and reporting of process potential risk exposures.
? Leading on process improving opportunity identification, and project coaching, progress supervision.
? Ensure customer’s satisfaction by delivering operation performance as per Service Level Agreement, liaising with customers.
? Responsible for account health report to internal global team, and keep in the same page with global account lead.
Requirement
? Fluent English.
? Rich accounting knowledge and process knowledge cover AP, AR and GL.
? Strong team management capability to cover 30-50 people.
? Excellent communication skill.
? 8+ team management experience with 20+ span in BPO.