崗位職責(zé)描述Job description(按崗分別列述):
1. 客戶訂單的處理 Order process
-每日跟蹤客戶訂單以及預(yù)測(cè)的更新情況。
-Daily track customer order and forecast
-整理不同客戶訂單波動(dòng)情況。
-Gather all the data of customer order floating;
-收到新訂單后與物料計(jì)劃,生產(chǎn)計(jì)劃進(jìn)行訂單評(píng)審。
-Internal discussion with material planner, production planner, evaluate order fulfillment activities
-正式接受訂單并答復(fù)客戶準(zhǔn)確交期,需及時(shí)響應(yīng)客戶反饋,協(xié)調(diào)各部門達(dá)成準(zhǔn)時(shí)交貨。
-Formal confirm back to customer of delivery date。It is necessary to promptly respond to customer feedback and coordinate various departments to complete the transaction.
-對(duì)于客戶預(yù)測(cè)有自己的判斷,并據(jù)此整理12月滾動(dòng)預(yù)測(cè);
-Has their own judgement regarding customer forecast, and gather rolling 12 months forecast for management reference;
-安排每日出貨;
-Input customer release in ERP system and arrange daily delivery;
-發(fā)貨后客戶系統(tǒng)的操作;
-Customer order handling in ERP system;
-每月按照客戶要求進(jìn)行對(duì)賬,掛賬,配合財(cái)務(wù)部門定期開票;
-Billing check with customer according to agreement, assistant Finance to release formal invoice;
2.協(xié)助銷售完成日常文檔工作
-Assist the sales team in completing daily document-related tasks
3. 配合上級(jí)領(lǐng)導(dǎo)的指示,完成工作任務(wù)。
-Comply with the instructions of the superior leader and complete the assigned tasks
崗位資格要求Job qualification requirements(按崗分別列述):
1.市場(chǎng)營銷管理類,物流等相關(guān)專業(yè)大專及以上學(xué)歷。
-College degree or above in marketing management, logistics or related field.service.
2.三年客服相關(guān)工作經(jīng)驗(yàn)。
-Three working experience in related funtoion.
3.對(duì)生產(chǎn)計(jì)劃,物料控制,客戶需求有全面的了解。
-Have a comprehensive understanding of production plans, material control and customer demands.
4.熟練使用計(jì)算機(jī),尤其是Excel和ERP系統(tǒng)。
-Proficiency in computer operations, especially Microsoft Excel and ERP.
5.具有良好的英語讀寫能力/良好的溝通能力。并具備一定的抗壓能力。
-Have good English reading and writing skills / good communication ability. And possess certain stress-resistance ability.
工作時(shí)間: 周一至周五,周末雙休
薪酬福利: 按國家規(guī)定繳納五險(xiǎn)一金、提供工作午餐,節(jié)日福利等。