崗位職責(zé):
Impact on the Business
1. Maintain and improve the delivery of "superior" customer service by actively driving operational performance, (meeting SLAs, reducing cost, driving operational efficiency and reducing operational risks).
2. Manage GSC / BS resources effectively to meet strategic objectives of the business.
3. To ensure "Knowledge retention" in the process by continuously developing and training staff and ensure there is a successful framework of career progression plan in place.
Customers / Stakeholders
1.Ensure that the customer is at the heart of everything we do both personally and as an organisation.
2. Maintain and improve the delivery of a high quality, high volume processing service by ensuring that the GSC / BS teams meet all Performance Level Agreements including standards in quality.
3. Provide support to other GSC / BS teams, as directed to meet the wider Global needs of the trade business.
4. Maintain a value added relationship with the respective business partners; be seen as a integral part of their business.
Leadership & Teamwork
1. Lead a highly motivated and skilled team, which meets the business objectives.
2. Build and maintain good working relationships with Business Partners, operate in an open and transparent way being fully accountable for supporting their business.
3. Support other Business Service initiatives in driving operational change programmes.
Operational Effectiveness & Control
1. To provide a platform to enable Group companies to significantly reduce their operating costs whilst maintaining Customer service standards.
2. To continually re-assess the operational risks inherent in the business donor Group companies.
3. Ensure adequate contingency procedures are in place to minimize the impact of partial or total site failure.
4. To be aware of the nature of our customers business/trading patterns and alert to any out of the ordinary transactions, which should be escalated to Senior Management.
5. To be fully conversant with FIM, anti money laundering, internal procedures, polices and sanctions and regulatory requirements of our business partners.

任職要求:
1. 7+ years experience in International Trade operations.
2. Strong International Trade experience and background required and in depth working knowledge of ICC Publications as UCP / URC / ISBP / URR and ICC opinions.
3. Strong Communication skills in business way with bargaining power under time critical pressure, firmly stand for the principal / balance between cost efficiency and service commitment.
4. Strong logical thinking and decision making skills with good customer orientation mindset.
5. Ability to maintain control, direction and motivation in an ever-changing environment.
6. Ability to manage resources of the unit, and structure in the most effective way to achieve efficient cost / service levels.
7. Ability to understand and implement Group risk management Proven track record in delivery, including strong operational control capabilities.
8. Proven experience of successfully leading, managing and developing a large team of managers and staff across a diverse range of processes within an operational environment.
9. Proven experience in communicating and implementing overall strategic goals.
10. Proven experience of process re engineering and production management skills.
福利待遇
- 具競(jìng)爭(zhēng)力的薪酬：基本工資+績(jī)效獎(jiǎng)金+輪班補(bǔ)貼+早晚班交通津貼；
- 健全福利保障：五險(xiǎn)一金+補(bǔ)充性商業(yè)醫(yī)療保險(xiǎn)+免費(fèi)年度體檢；
- 暢享10+天假期：除享有國(guó)家法定節(jié)假日外，還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產(chǎn)檢假、產(chǎn)假以及陪產(chǎn)假、哺乳假等，助您達(dá)到工作生活的平衡；
- 彈性福利制度：年假可買(mǎi)賣(mài)，商業(yè)醫(yī)療保險(xiǎn)套餐可升級(jí)，您還可申請(qǐng)旅游補(bǔ)貼、個(gè)人進(jìn)修補(bǔ)助、運(yùn)動(dòng)健身補(bǔ)貼等，滿(mǎn)足個(gè)性化福利需求；
- 人性化工作環(huán)境：使用公司的員工餐廳、咖啡室、休息室、娛樂(lè)室等，進(jìn)行勞逸結(jié)合；
- 多元化員工活動(dòng)：運(yùn)動(dòng)會(huì)、團(tuán)建、年會(huì)等精彩活動(dòng)給您平臺(tái)，任您施展才華。
培訓(xùn)與發(fā)展
- 廣闊的職業(yè)發(fā)展平臺(tái)：遍及全球的集團(tuán)網(wǎng)絡(luò)，提供擴(kuò)展人脈及跨文化交流的機(jī)會(huì)，您還可申請(qǐng)不同國(guó)家及地區(qū)的長(zhǎng)短期職位，不斷挑戰(zhàn)自我；
- 系統(tǒng)性人才培育及發(fā)展：配備職業(yè)導(dǎo)師，為您提供清晰的職業(yè)規(guī)劃指導(dǎo)，充分挖掘橫向及縱向的發(fā)展?jié)摿Γ?br>- 完善的專(zhuān)業(yè)培訓(xùn)體系：入職即可享帶薪培訓(xùn)，多元化的培訓(xùn)機(jī)會(huì)，還有資源及教育援助，幫您逐步實(shí)現(xiàn)職業(yè)目標(biāo)。