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Impact of the role
o Responsible for planning, conducting, analyzing, and presenting research results to
peers, product managers, and management. They focus on understanding user
behaviors, needs, and motivations through observation and user feedback.
o Identify business or technology opportunities in foundational research during the
product discovery process. During design research, researchers challenge design
assumptions and collect in-depth feedback to iterate on the design. After the launch
of a product, researchers measure and benchmark the experience through
summative, quantitative measurement. This phase often leads to definitions of new
products or projects.
o Use qualitative and quantitative social science methods to evaluate user feedback
and use collaborative innovation skills to bring those insights to life in a project.
o Owns and leads all user research and design of a complex portfolio across several
product domains.
o Identifies needs, plans and supports UX research and design in their area.
Key Responsibilities
o Contributes to the product vision in their area.
o Influences projects, programs, or initiatives across product domains.
o Leverages industry-standard methodologies in a new way or combines
methodologies to solve a project need.
o Ensures product discovery and user centered design has a demonstratable impact
on the user metrics (engagement, adoption, satisfaction) and business metrics on
the product and product domain or product division.
Nature of Impact
o Delivery of user research reports in time and quality ensured with peer support
o Leading the partnership development with stakeholder creating user- and business
value
o Drive change for a portfolio in direction of User Centered Design
Requirements / Knowledge
o Business expertise
o Strong understanding of market trends, competitive landscape, and customer
needs.
o Interaction Design
o User Research Methods
o Workshop Moderation
o Experimental Design
o Technical skills
o Design Tools: Figma
o Documentation: Confluence, Dovetail
o Additional skills
o Excellent communication and presentation skills.
o Strong analytical and problem-solving abilities.
o Project management skills to handle multiple tasks and deadlines.
o Organization of User Research Sessions
o Coordination of Design Sprints
Experience & Education
o Completed training in Interaction Design, User Experience, Psychology, Ergonomics or comparable field
o 7-10 years of experience in UX or PM role in a digital product environment
o Key contributor to several large-scale projects (both design and research required)
o Experience in 3 or more industries
o Experience at multiple Chinese research institutions