WHO YOU ARE 1.有客服/幼師經(jīng)驗(yàn)優(yōu)先,耐心細(xì)致,責(zé)任心強(qiáng) 2.普通話標(biāo)準(zhǔn),語(yǔ)言表達(dá)能力強(qiáng),擅于與兒童溝通 3.形象端莊,親和力強(qiáng),活潑 4.有團(tuán)隊(duì)合作精神,具有基本電腦使用能力 5. 有活動(dòng)策劃與執(zhí)行能力者優(yōu)先 YOUR RESPONSIBILITIES 1.按公司管理要求,提供薈聚寶貝的日常服務(wù)(入園接待、監(jiān)管、看護(hù)、陪同服務(wù)等) 2.記錄并處理服務(wù)中的顧客問(wèn)題(投訴、咨詢、建議等),及時(shí)上報(bào) 3.對(duì)顧客進(jìn)行調(diào)研,調(diào)查顧客滿意度 4.協(xié)助市場(chǎng)活動(dòng)和會(huì)員管理/活動(dòng)的落地實(shí)施 TOGETHER AS A TEAM At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!