POSITION GOALS
Director, Facilities
Management, as a Country Lead, will be responsible for managing all aspects of
the facility/property management service on the Client project in China.
In this capacity, the Account Director is accountable for:
- Onsite operations oversight
- Interface with senior managers in Client Real
Estate / Facility team and business units
- Achievement of Client satisfaction and key
performance indicators
- Managing the operational budgets and delivery
- Managing risk in operations
- Continuous improvement in morale, employee
satisfaction and savings initiatives
KEY CONTACTS
Internal: Work Dynamic Local and Regional
External: Client contacts
DUTIES &
RESPONSIBILITIES
Client Management
- Single point of Management Control for FM on the
Client site - day to day Client liaison and relationship management
- Ensuring Client satisfaction through excellent
facilities management planning, advice and support and measured by
Contract SLA / KPI
- Compile the appropriate monthly/quarterly/annual
reporting for the Client
Operations Management
- Overall Management for Property Engineering &
Operations and Facilities Services to Client, China
- Acting as the Country Lead and being the emergency
escalation point to Client client’s representative
- Establishment of positive relationships with the
Facilities Management Team, and Client’s staff inclusive of coordinating
all-hands social gatherings Communicate operating philosophy, objectives
and expectations to the onsite facilities management teams
- Understand the Facilities Management scope for
Client assigned and develop Client specific processes / playbook in line
with Regional.
- Advise and support Client and Facilities Managers
team across a range of facilities management issues including:
- Preparing and managing operational budgets and
savings. Ensure savings targets are met.
- Preparing monthly Check Request and get Client’s
approval
- Conduct facilities management operations audits
- Timely to prepare all service agreement renew and
ensure all the service contracts (vendor contract) be in place without
expiry
- Overall management for all JLL principal
contractors with carrying out of regular meeting and SLA/KPIs measurement.
- Overall management for all 3rd party service
vendors with carrying out of regular meeting and SLA / KPIs measurement
- Ensure all 3rd party service contracts are in
place without service expiry
- 24/7 support for all incidents in China, backup as
JLL contact window for Client during emergency events.
- Drive innovation, continuous improvement and best
practices.
Health and Safety
- Ensure compliance with statutory regulations on
fire, health and safety standards
- Ensure all safety procedures, including Emergency
Procedures are maintained at all times.
- Ensure that service delivery teams and on-site
contractors undergo a Health and Safety Induction prior to deployment
Others
- Overall management of the savings program for
Client China and ensure savings targets are achieved
- Liaison and interaction with other Jones Lang
LaSalle teams (as appropriate) to deliver quality property related advice
to Client
- Share best practices / benchmarking information
with the assigned owner of best practices for Jones Lang LaSalle
Human Resource Management
- Provide the leadership to the Facility Management
team for Client, China
- Overall responsibility for the management of a
team of over 20 onsite facilities and property management employees
- In consultation and collaboration with line
manager, oversee the operation, staffing, performance and development of
the Facilities Management service delivery staff.
- Coordinate discussions with each direct report
regarding goal setting, performance reviews, and career development
planning and incentive/salary administration in a regular basis and
further discuss with Client team
Reports & Meetings
- Consolidating & review all reports for review
and submission
- Attend Regular Sourcing, Finance, operations,
Client, and Vendor meetings.
EMPLOYEE SPECIFICATIONS
Experience, Education
& Qualifications
- Bachelor Degree in any discipline, preferable in
administration management, building and facilities management
- Minimum of 8 years’ experience in the corporate
real estate, facilities and /or property management industry
Competency Profile
- Client relationship management skills
- Understanding of facilities management and an
ability to translate that understanding into advice
- Acumen in financial planning and management
- Good planning and organisational skills to
prioritise work and meet tight deadlines.
- Sound computer skills in Microsoft Office, MS
project & excel
- Demonstrate initiative leadership, responsiveness
and creativity.
- Good written and verbal communication skills
- Self-confident and motivated
- Flexibility and adaptability
- Ability to support others / the team in achieving
goals
- Ability to think on your feet and effectively deal
with stress in a supportive environment is also considered necessary
- Ability to quickly establish and effectively use
relationships / contacts with Jones Lang LaSalle colleagues and Client