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Position Summary
?Liaison with internal support areas including production, sales, contact center and others as necessary to review and respond to customer inquiries and requests
?Communicate with customers via various channels such as telephone, email to resolve questions and propose options
?Accountable for info update of CRM system, monitor on aging sales leads
?Build/maintain relationships with ABB customers/prospects
?Support on local and global marketing campaigns
?Daily administration work and other tasks assigned by supervisor
?作為內(nèi)部支持部門（包括生產(chǎn)、銷售、客服中心等）的聯(lián)絡(luò)人，負(fù)責(zé)處理并回應(yīng)客戶的咨詢與需求。
?通過電話、郵件等多種渠道與客戶溝通，解決問題并提供解決方案。
?負(fù)責(zé)更新CRM系統(tǒng)信息，跟蹤并監(jiān)控銷售線索的時(shí)效性。
?建立并維護(hù)與ABB客戶及潛在客戶的合作關(guān)系。
?支持本地及全球市場(chǎng)營(yíng)銷活動(dòng)的開展。
?完成日常行政工作及上級(jí)分配的其他任務(wù)。
Qualifications
?Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback
?Strong verbal, written, and presentation skills.
?Proven ability to initiate, organize, and complete multiple tasks in a timely manner.
?Consultative selling experience desired.
?Relevant product or industry experience a plus.
?Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.
?A passion for serving customers.
?English speaking, writing and typing is required.
?One to two years’ working experience is preferred, fresh graduates are welcome for the application as well.
?具備解決問題的能力、影響力及有效反饋技巧。
?優(yōu)秀的語言表達(dá)、書面寫作及演示能力。
?能夠主動(dòng)發(fā)起、組織并高效完成多項(xiàng)任務(wù)。
?具備顧問式銷售經(jīng)驗(yàn)者優(yōu)先。
?相關(guān)產(chǎn)品或行業(yè)經(jīng)驗(yàn)為加分項(xiàng)。
?具備團(tuán)隊(duì)合作精神、批判性思維、自我驅(qū)動(dòng)力，并能保持積極主動(dòng)的態(tài)度。
?熱愛客戶服務(wù)工作。
?要求熟練使用英語進(jìn)行口語、書面表達(dá)及打字。
?1-2年工作經(jīng)驗(yàn)者優(yōu)先，應(yīng)屆畢業(yè)生亦可申請(qǐng)。