Mission Statement:
? Execute Service work with low to medium complexity according to work instructions and in accordance with Accelleron standard processes, quality standards and safety guidelines.
? Deliver quality customer service to satisfy customers.
? In close co-operation with customer and other Accelleron teams, take actions to identify new Service business opportunities for Accelleron.
Main Accountabilities
? Service Delivery
Performs Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.).
? Customer Approach
Contributes to customer satisfaction by executing Service work according to customer order and expectation. Maintains a good relationship with customers. Identifies new sales opportunities and communicates them internally.
? Materials and Supply
Coordinates, prepares, and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
Documentation and reports
? Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
? Trouble- shooting
Troubleshoots simple equipment failure and makes recommendations to avoid repeating the problem in the future.
? Operational excellence
Provides recommendations to management to improve operations and customer service.
? Health, safety, and integrity
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
Knowledge, Skill and Experience
? Bachelor’s degree in marine engineering
? Good command of spoken & written English
? Good communication skill
? Self -motivated
? Be able to travel and willing to work on-site