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Lead customer quality complaint handling. 1.1 First contact with customer to get compaint information and share internally 1.2 Create QC @ system for customer complaints according to procedure 1.3 Support internal problem solving(8D etc.) and report problem sloving process to customer and follow till close. 牽頭客戶抱怨的處理：客戶抱怨的窗口，響應(yīng)和處理客戶抱怨并將抱怨信息分享給內(nèi)部相關(guān)人員；依據(jù)流程，在系統(tǒng)創(chuàng)建客戶抱怨的 QC；支持內(nèi)部的問題解決（如 8D），向客戶匯報問題解決的進(jìn)展直至關(guān)閉。 ? Product & diagnose training for OEM and OES. 對主機(jī)廠和服務(wù)站進(jìn)行產(chǎn)品和診斷的培訓(xùn)。 ? Trouble shooting at OEM and OES, till complaint close. 對主機(jī)廠和服務(wù)站進(jìn)行故障排查，直至抱怨關(guān)閉。 ? Responsible for monitoring the storage, transportation, assembly process at customer site and monitoring KPI in customer portals. 負(fù)責(zé)監(jiān)控客戶處產(chǎn)品的存儲，轉(zhuǎn)運，裝配過程并監(jiān)控組織在客戶處 KPI 表現(xiàn)。 ? Summary of analysis and customer quality reporting, create and submit analysis report to customers. 匯總并分析客戶質(zhì)量問題，包括創(chuàng)建和向客戶提交分析報告。 ? Negotiate with customers for punishment till close. 與客戶交涉抱怨罰款事宜，直至關(guān)閉。 ? Acoording to requirement, prepare complaint data, claim data and parts analysis result and submit to customers and CCN colleagues for claim arbitration or lump sum negotiation, and negotiate with cusotmers. 根據(jù)要求，向客戶和銷售同事提交索賠申訴或買斷交涉的資料，包括客戶抱怨數(shù)據(jù)、索賠數(shù)據(jù)、舊件分析結(jié)果等，并與客戶交涉。 ? Prepare lump-sum contracts and evdience to CCN colleagues for lump-sum negotation, and negotiate with cusotmers. 準(zhǔn)備買斷合同和證明資料并提交給 CCN 同事，用于買斷的溝通，并與客戶交涉。 ? Track and monitor products performance, including effectiveness of improved measures and field monitoring for new projects. 跟蹤并監(jiān)控產(chǎn)品的質(zhì)量表現(xiàn)，包括改進(jìn)措施的有效性及新項目的市場觀察。 ? Update trouble shooting documents, training documents and data base for real case 更新培訓(xùn)資料以及真實案例數(shù)據(jù)庫。 ? Responsible daily check for customer portals, including notification and complaint check(0km&field), and apply arbitration if necessary, till close. 處理日常客戶門戶網(wǎng)站的通知和客戶抱怨的審單（零公里和售后），以及必要時向客戶申訴直至申訴關(guān)閉。 ? Create and close orders @ system related repair for customers. 客戶維修相關(guān)訂單的創(chuàng)建及關(guān)閉。 ? Lead or support contracts(quality agreement, service agreement, warranty agreement etc.) review and negotiate with customers till close. 牽頭并支持客戶協(xié)議（質(zhì)量協(xié)議、服務(wù)協(xié)議、質(zhì)保協(xié)議等）的評審，以及與客戶交涉直至關(guān)閉。 ? Provide PPAP documents to customers via portals and emails. 通過客戶平臺/郵件，向客戶提交 PPAP 資料。 ? Transfer quality requirement to internal depts till close. 將客戶的質(zhì)量要求傳遞至內(nèi)部相關(guān)部門直至關(guān)閉。 ? Take care of the change of steering system in customer side. 關(guān)注客戶方面針對轉(zhuǎn)向系統(tǒng)的變更情況。 ? Other relevant tasks assigned by superiors for achieving company’s objectives. 上級交辦的為實現(xiàn)公司目標(biāo)的其他工作。 Qualifications &Requirements 任職資格及要求 ? Education 學(xué)歷 Bachelor degree or above, mechanical related major. 本科及以上學(xué)歷，機(jī)械相關(guān)專業(yè)。 ? Skills 技能 - Reading and understanding of technical drawings and specifications. 可識別技術(shù)圖紙和規(guī)范； - Knowledge in vehicle technology and quality assurance, knowledge in lenk-system is a plus. 具有車輛工程和質(zhì)量保證方面的知識，具備轉(zhuǎn)向系統(tǒng)相關(guān)專業(yè)知識優(yōu)先； - Good communication skills for customer service. 良好的客戶服務(wù)溝通能力； - Good English skill is a plus. 良好的英語優(yōu)先。 ? Experience 工作經(jīng)驗 Minimum 3 years work experience as customer quality in vehicle industry, steering system or chassis system field is preferred. 三年以上汽車行業(yè)客戶質(zhì)量工作經(jīng)驗，轉(zhuǎn)向系統(tǒng)或底盤系統(tǒng)領(lǐng)域優(yōu)先。 ? Other 其它 - Able to have frequent business travel and work overtime 適應(yīng)頻繁的出差和加班； - Positive attitude, proactive and initiative; 積極的態(tài)度，前瞻性和進(jìn)取心； - Well organized, logic thinking, attention to details; 思維清晰，有邏輯，細(xì)心； - High reliability and confidentiality consciousness; 高度的責(zé)任心和保密意識； - Strong professional ethics; 良好的職業(yè)道德 - Strong sense of responsibility and confidentiality; 高度的責(zé)任心和保密意識； - Strong capability of patience and precision; 耐心細(xì)致，注重細(xì)節(jié)； - Self-motivated and able to work under pressure. 能夠自我激勵并承受工作壓力。 - Hold positive attitude whenever facing different opinions or other problems and take nessesary actions to facilitate solutions 出現(xiàn)意見不合或其他問題時能夠以積極的態(tài)度應(yīng)對，并采取行動積極配合以促進(jìn)問題的解決。 職位福利：帶薪年假、免費班車、績效獎金、住房補(bǔ)貼、交通補(bǔ)貼、彈性工作、通訊補(bǔ)助、六險一金 職位亮點：世界五百強(qiáng) · 最佳雇主