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Product Support Engineer Hotliner 產(chǎn)品技術(shù)支持工程師（熱線）

8000-12000元·13薪
  • 北京通州區(qū)
  • 3-5年
  • 本科
  • 全職
  • 招1人
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職位描述

自動化設(shè)備電氣機(jī)械/電力設(shè)備
-During the on duty period, hotliner need to answer the customer phone call, make record in the ticket system
-Support the enduser with all digital tools we have, like phone, remote video and remote access connection
-Need to follow the issue during the on duty period and properly transfer to CCM or other hotliners in the end of the working period
-sometimes need to travel to site to work on the machines to learn the new technology
-Time to contain in the ticket system , and customer satisfaction are the KPI for the role
-Support RPS office work
Requirement：
-Bachelor Degree or equivalent
-3 years at least of technical assistance and field experience
-knowledge of beverage technology (aseptic and not): combi/stand alone technology & trade/line eqps
-ability to manage and satisfy customer requests
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工作地點

通州區(qū)亦莊北京經(jīng)濟(jì)技術(shù)開發(fā)區(qū)建安街8號

職位發(fā)布者

劉妍妍/HR

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公司Logo西得樂機(jī)械（北京）有限公司
About the Sidel GroupIn a world of constantly changing needs, today’s bottle is tomorrow’s old news. But by having approximately 5,000 skilled employees all over the world, we are able to listen to our customers, offering them reliable production-systems that are easily adaptable to new developments– without causing expensive downtime.The Sidel Group, headquartered in Switzerland, has production sites in 13 countries and 30,000 machines installed in 190 nations worldwide. Leading in packaging solutions, our value-added service secures both our customers& us with a sustainable business in the global environment.No doubts, no compromises, just A Better Match.關(guān)于西得樂集團(tuán)在需求不斷變化的包裝世界，今天登場的新瓶，明天就可能被淘汰。在日益激烈的市場競爭中，西得樂能助您一臂之力！我們在世界各地有約5,000名技術(shù)熟練的員工，隨時傾聽客戶的聲音，向客戶提供靈活可靠的生產(chǎn)系統(tǒng)，輕松應(yīng)對客戶的特殊發(fā)展需求和業(yè)務(wù)要求，避免造成耗費巨大的停機(jī)問題。總部設(shè)在瑞士的西得樂集團(tuán)，已經(jīng)在全球13個國家建立起生產(chǎn)基地，并在190個國家和地區(qū)安裝了30,000臺機(jī)器。我們的包裝解決方案處于領(lǐng)先地位，我們的增值服務(wù)可確保客戶與我們能夠在全球環(huán)境下始終維系持續(xù)穩(wěn)健的業(yè)務(wù)合作?；バ挪灰?、盡善盡美，西得樂就是您的A Better Match。更多公司信息：www.sidel.com更多招聘信息：http://special.zhaopin.com/bj/2008/Sidel0304002/index.html
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