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Job ID: 0000LACM Description Markets & Securities Services (MSS) Markets & Securities Services enables our corporate and institutional clients to access financial markets and liquidity, unlock investment opportunities, manage risk and transact seamlessly. We do this by bringing together financing solutions; sales, trading and distribution across multiple asset classes; research; clearing and settlement; global and direct custody; and asset servicing. Our global network is combined with emerging markets leadership and specialist expertise, giving clients the confidence to go where the growth is and capture new opportunities. We are currently seeking an experienced professional to join our team. In this role, you will: Principle Accountabilities - Lead the onboarding process for new case launches with tight governance - Closely coordinate with Sales, and Client Management to take clients through business acceptance to go-live - Engage with Service Delivery and Product teams to ensure client requirement are serviceable or on a development path - Maintain a library of current documentation and processes for new case onboarding - Develop and maintain good relationships with key client personnel Major Challenges - This is a client facing role, which would require interaction, communication and negotiation skills. - The jobholder will have to manage client satisfaction and have time and resource prioritization skills. - The jobholder will need to become familiar with SSv products and systems, applicable policies and regulations, client and counterparty management protocols Teamwork - Liaise with Operations, Product and IT teams as appropriate to ensure any deliverables dependent on these functions are on track to complete in line with agreed timeframes - Support, coordinate to ensure change requirements are appropriately gathered, documented, signed off and prioritised - Encourage a positive working environment across disciplines and teams, resulting in stronger alignment - Identifies opportunities for improvements and suggestions for change Operational Effectiveness & Control - Develop best practices and tools for change project execution and management Qualifications To be successful in the role, you should meet the following requirements: - Relevant experience in Global Banking and Markets businesses (CIB now) - Familiarity and experience in asset custody, market regulations, fund structures and associated industry practices will be an advantage - Strong interpersonal skills - Proven ability of managing clients - Ability to understand detailed operational and regulatory requirements - Excellent written English and Chinese, excellent oral skills in English and Mandarin - Ability to effectively prioritise and manage multiple priorities in a deadline driven environment - Willing to drive change and improve client experience - AMAC Fund Practitioner Qualification (AMAC 基金從業(yè)人員資格考試合格證) is preferred You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank (China) Company Limited